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Serrano Hotel
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OpinionWell
Rank
24th
Out of 493
Serrano Hotel
Average Price: $223
Check Rates
Hotel Class:
405 Taylor Street
San Francisco, 94102
View map
4-Star Hotel Rank:
16 of 37
Average review rating:
4.15
OpinionWell Value Index:
6
Traveler reviews analyzed:
BedBugRegistry
(
4
)
,
Expedia
(
81
)
,
MyTravelGuide
(
472
)
,
Travelocity
(
32
)
,
TripAdvisor
(
531
)
,
YahooTravel
(
24
)
SAFE TO BOOK ?
(1/5 issues found)
Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:
Construction:
No recent comments about construction were found.
Noise:
Recent comments
complained about noise.
Room Smell:
No recent comments about room smell were found.
Parking Fees:
No recent comments about parking fees were found.
Bed Bugs:
No recent comments about bed bugs were found.
Search reviews for other problems
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
All
Positive
Negative
Keyword Search
amenity
(20)
bar
(41)
bath
(20)
bathroom
(102)
bathtub
(10)
bed
(113)
breakfast
(56)
charge
(24)
check in
(45)
check out
(16)
closet
(16)
complimentary
(41)
concierge
(31)
cost
(17)
deal
(28)
decor
(22)
dinner
(14)
downtown
(26)
food
(38)
front desk
(74)
gym
(11)
hotel
(877)
housekeeping
(15)
lobby
(160)
location
(235)
manager
(23)
mini bar
(10)
money
(22)
neighborhood
(41)
parking
(43)
pillow
(21)
price
(48)
rate
(47)
recommend
(62)
restaurant
(142)
room
(655)
room service
(10)
service
(127)
shower
(33)
shuttle
(13)
staff
(327)
street
(106)
suite
(52)
towel
(13)
tub
(21)
valet
(13)
value
(18)
view
(53)
walk
(116)
wireless
(24)
See more
Front desk
Appears in 74 comments.
85% wrote positive comments about
front desk
The following words were used in comments with
Front desk:
excellent
(4)
free
(5)
friendly
(10)
great
(9)
helpful
(7)
hotel
(8)
housekeeping
(5)
informative
(4)
nice
(4)
pleasant
(3)
Users can vote for helpful comments, which are saved in the
Most helpful
section.
Sort by:
Date
Votes
Negative first
Positive first
See all
1.
In my dealings with the
front desk
staff they were always helpful and curtious.
"Good location and a few extra services made all the difference "
Read full review
on
TripAdvisor
4/30/2012
Vote
2.
When I first arrived at the hotel on St Patricks day evening I was't so sure about this hotel due to the bar near reception being noisy and crowded, and I didn't find the
front desk
staff member at all friendly.
"Would definitely stay again - Nice boutique hotel "
Read full review
on
TripAdvisor
4/7/2012
Vote
3.
Everyone from the guys at the door, the bellman, housekeeping staff and especially the
front desk
were extremely gracious and pleasant.
"A True San Francisco Gem "
Read full review
on
TripAdvisor
3/31/2012
Vote
4.
The
front desk
guy acted like he did not know about playing a game to get something free or to make a charity donation if I lost.
"Not living up to advertisement "
Read full review
on
TripAdvisor
3/28/2012
Vote
5.
The staff were always helpful, especially the
front desk
staff.
"Ideal for a city break "
Read full review
on
TripAdvisor
3/27/2012
Vote
6.
While the
front desk
staff were all very friendly, they were understaffed.
"Great Price Break... I get why. Average experience. "
Read full review
on
TripAdvisor
10/16/2011
Vote
7.
but the
front desk
lady who was working the next AM, who was especially friendly and attentive, caught us and asked if the kids had gotten anything (GREAT -- nice catch.
"Great Price Break... I get why. Average experience. "
Read full review
on
TripAdvisor
10/16/2011
Vote
8.
When I got to the hotel we arrived a little late for the inTouch wine and social hour but the
front desk
staff (Kathryn) took care of me by providing a voucher for a drink at Jasper's which is part of the hotel.
"Very nice one night stay with excellent staff "
Read full review
on
TripAdvisor
9/30/2011
Vote
9.
Front desk
staff was helpful.
"Great Value "
Read full review
on
TripAdvisor
9/19/2011
Vote
10.
We asked the
front desk
agent about good italian food.
"Great Customer Service "
Read full review
on
TripAdvisor
8/26/2011
Vote
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