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OpinionWell
Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 74 comments. 
85% wrote positive comments about front desk
The following words were used in comments with Front desk:
excellent (4)   free (5)   friendly (10)   great (9)   helpful (7)   hotel (8)   housekeeping (5)   informative (4)   nice (4)   pleasant (3)    
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1. In my dealings with the front desk staff they were always helpful and curtious.
"Good location and a few extra services made all the difference " Read full review on TripAdvisor   4/30/2012 Vote      
2. When I first arrived at the hotel on St Patricks day evening I was't so sure about this hotel due to the bar near reception being noisy and crowded, and I didn't find the front desk staff member at all friendly.
"Would definitely stay again - Nice boutique hotel " Read full review on TripAdvisor   4/7/2012 Vote      
3. Everyone from the guys at the door, the bellman, housekeeping staff and especially the front desk were extremely gracious and pleasant.
"A True San Francisco Gem " Read full review on TripAdvisor   3/31/2012 Vote      
4. The front desk guy acted like he did not know about playing a game to get something free or to make a charity donation if I lost.
"Not living up to advertisement " Read full review on TripAdvisor   3/28/2012 Vote      
5. The staff were always helpful, especially the front desk staff.
"Ideal for a city break " Read full review on TripAdvisor   3/27/2012 Vote      
6. While the front desk staff were all very friendly, they were understaffed.
"Great Price Break... I get why. Average experience. " Read full review on TripAdvisor   10/16/2011 Vote      
7. but the front desk lady who was working the next AM, who was especially friendly and attentive, caught us and asked if the kids had gotten anything (GREAT -- nice catch.
"Great Price Break... I get why. Average experience. " Read full review on TripAdvisor   10/16/2011 Vote      
8. When I got to the hotel we arrived a little late for the inTouch wine and social hour but the front desk staff (Kathryn) took care of me by providing a voucher for a drink at Jasper's which is part of the hotel.
"Very nice one night stay with excellent staff " Read full review on TripAdvisor   9/30/2011 Vote      
9. Front desk staff was helpful.
"Great Value " Read full review on TripAdvisor   9/19/2011 Vote      
10. We asked the front desk agent about good italian food.
"Great Customer Service " Read full review on TripAdvisor   8/26/2011 Vote      
   
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