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OpinionWell
Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Staff
Appears in 327 comments. 
93% wrote positive comments about staff
The following words were used in comments with Staff:
clean (26)   comfortable (18)   courteous (14)   desk (33)   extremely (14)   friendly (105)   good (22)   great (49)   helpful (99)   hotel (80)   lobby (22)   location (20)   nice (32)   recommend (12)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. The staff were very pleasant and our room was extremely clean and comfortable.
"greatly satisfied honeymoon couple " Read full review on TripAdvisor   5/22/2012 Vote      
2. Extra careful attention to detail, world class ambiance, friendly staff.
"Wonderful boutique hotel experience " Read full review on TripAdvisor   5/15/2012 Vote      
3. This is a lovely hotel in a good location with reasonable prices and a nice staff.
"Worst bathroom design ever " Read full review on TripAdvisor   5/10/2012 Vote      
4. Staff was friendly and helpful and the on site restaurant had good food and service as well.
"Nice Hotel-Nice Location " Read full review on TripAdvisor   5/1/2012 Vote      
5. In my dealings with the front desk staff they were always helpful and curtious.
"Good location and a few extra services made all the difference " Read full review on TripAdvisor   4/30/2012 Vote      
6. All of the staff was friendly and helpful, however I'd like to mention that the concierge named Stephan was amazing.
"Well located to explore SF from " Read full review on TripAdvisor   4/29/2012 Vote      
7. The Jaspers staff went out of their way to make the visit enjoyable and were extremely courteous.
"Having a Birthday? " Read full review on TripAdvisor   4/27/2012 Vote      
8. The room was a decent size and the staff were friendly.
"Good hotel for a night in the city " Read full review on TripAdvisor   4/27/2012 Vote      
9. I am not sure what problems recent reviewers experienced but on a second trip here this year and also as a regular returning visitor, I do not see any noticeable changes in quality or staff attitude.
"Having a Birthday? " Read full review on TripAdvisor   4/27/2012 Vote      
10. The same cannot be said of the desk staff, who seemed overall uninterested in doing anything more than standing behind the desk acting like they were sedated.
"The place has slipped considerably. " Read full review on TripAdvisor   4/21/2012 Vote      
   
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