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Serrano Hotel
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OpinionWell
Rank
24th
Out of 493
Serrano Hotel
Average Price: $223
Check Rates
Hotel Class:
405 Taylor Street
San Francisco, 94102
View map
4-Star Hotel Rank:
16 of 37
Average review rating:
4.15
OpinionWell Value Index:
6
Traveler reviews analyzed:
BedBugRegistry
(
4
)
,
Expedia
(
81
)
,
MyTravelGuide
(
472
)
,
Travelocity
(
32
)
,
TripAdvisor
(
531
)
,
YahooTravel
(
24
)
SAFE TO BOOK ?
(1/5 issues found)
Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:
Construction:
No recent comments about construction were found.
Noise:
Recent comments
complained about noise.
Room Smell:
No recent comments about room smell were found.
Parking Fees:
No recent comments about parking fees were found.
Bed Bugs:
No recent comments about bed bugs were found.
Search reviews for other problems
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
All
Positive
Negative
Keyword Search
amenity
(20)
bar
(41)
bath
(20)
bathroom
(102)
bathtub
(10)
bed
(113)
breakfast
(56)
charge
(24)
check in
(45)
check out
(16)
closet
(16)
complimentary
(41)
concierge
(31)
cost
(17)
deal
(28)
decor
(22)
dinner
(14)
downtown
(26)
food
(38)
front desk
(74)
gym
(11)
hotel
(877)
housekeeping
(15)
lobby
(160)
location
(235)
manager
(23)
mini bar
(10)
money
(22)
neighborhood
(41)
parking
(43)
pillow
(21)
price
(48)
rate
(47)
recommend
(62)
restaurant
(142)
room
(655)
room service
(10)
service
(127)
shower
(33)
shuttle
(13)
staff
(327)
street
(106)
suite
(52)
towel
(13)
tub
(21)
valet
(13)
value
(18)
view
(53)
walk
(116)
wireless
(24)
See more
Manager
Appears in 23 comments.
60% wrote positive comments about
manager
The following words were used in comments with
Manager:
bug
(4)
charged
(2)
friendly
(2)
hotel
(8)
management
(24)
responsive
(3)
return
(3)
Users can vote for helpful comments, which are saved in the
Most helpful
section.
Sort by:
Date
Votes
Negative first
Positive first
See all
1.
I was skeptical but the
manager
sent a nice email promising a room with a view - promise was kept - and the lobby was a jewel box.
"newest downtown SF Kimpton is refreshing "
Read full review
on
TripAdvisor
10/31/2011
Vote
2.
Everyone, specially the
manager
went above and beyond to make our stay perfect.
"Definitely coming back "
Read full review
on
TripAdvisor
8/26/2011
Vote
3.
The
Manager
was friendly and really wanted to make sure we were enjoying our stay.
"Great Stay at Serrano "
Read full review
on
TripAdvisor
8/20/2011
Vote
4.
Upon our return, we found the
manager
and his immedate response was complete defense mode - no sincere apology but only that they had someone check out the room and they were offering medical assistance given there were bugs in the room.
"The manager let us down "
Read full review
on
TripAdvisor
10/10/2010
Vote
5.
I had been in touch with the
manager
JP to ask a few questions before we got there, and he always had prompt responses and was more than helpful.
"FABULOUS! "
Read full review
on
TripAdvisor
9/1/2011
Vote
6.
The
manager
(Jana Syquia) was at least cordial, but she was indifferent to our plight and her only comment was to fill out a report.
"Horrible Customer Service and Bed Bugs!! "
Read full review
on
TripAdvisor
4/19/2011
Vote
7.
I spoke with the
manager
a few days later who claimed that they tore apart the room but didn't find one bug.
Read full review
11/3/2010
Vote
8.
Since the
manager
wasn't available until 10am, we did some sightseeing and came back later in the day.
"3 strikes and we wanted out "
Read full review
on
TripAdvisor
10/14/2010
Vote
9.
Anyway, we went to complain to the hotel in the AM but were told that the
manager
wasn't going to be onsite until 10 AM.
"The manager let us down "
Read full review
on
TripAdvisor
10/10/2010
Vote
10.
So I asked to be transferred to a
manager
who told me they couldn't do anything and I would have to get in touch with their GM.
"WORST CUSTOMER SERVICE EVER! DO NOT STAY HERE "
Read full review
on
TripAdvisor
9/3/2010
Vote
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