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Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 23 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
bug (4)   charged (2)   friendly (2)   hotel (8)   management (24)   responsive (3)   return (3)    
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1. I was skeptical but the manager sent a nice email promising a room with a view - promise was kept - and the lobby was a jewel box.
"newest downtown SF Kimpton is refreshing " Read full review on TripAdvisor   10/31/2011 Vote      
2. Everyone, specially the manager went above and beyond to make our stay perfect.
"Definitely coming back " Read full review on TripAdvisor   8/26/2011 Vote      
3. The Manager was friendly and really wanted to make sure we were enjoying our stay.
"Great Stay at Serrano " Read full review on TripAdvisor   8/20/2011 Vote      
4. Upon our return, we found the manager and his immedate response was complete defense mode - no sincere apology but only that they had someone check out the room and they were offering medical assistance given there were bugs in the room.
"The manager let us down " Read full review on TripAdvisor   10/10/2010 Vote      
5. I had been in touch with the manager JP to ask a few questions before we got there, and he always had prompt responses and was more than helpful.
"FABULOUS! " Read full review on TripAdvisor   9/1/2011 Vote      
6. The manager (Jana Syquia) was at least cordial, but she was indifferent to our plight and her only comment was to fill out a report.
"Horrible Customer Service and Bed Bugs!! " Read full review on TripAdvisor   4/19/2011 Vote      
7. I spoke with the manager a few days later who claimed that they tore apart the room but didn't find one bug.
Read full review   11/3/2010 Vote      
8. Since the manager wasn't available until 10am, we did some sightseeing and came back later in the day.
"3 strikes and we wanted out " Read full review on TripAdvisor   10/14/2010 Vote      
9. Anyway, we went to complain to the hotel in the AM but were told that the manager wasn't going to be onsite until 10 AM.
"The manager let us down " Read full review on TripAdvisor   10/10/2010 Vote      
10. So I asked to be transferred to a manager who told me they couldn't do anything and I would have to get in touch with their GM.
"WORST CUSTOMER SERVICE EVER! DO NOT STAY HERE " Read full review on TripAdvisor   9/3/2010 Vote      
   
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