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Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 127 comments. 
92% wrote positive comments about service
The following words were used in comments with Service:
clean (10)   customer (14)   desk (7)   excellent (15)   exceptional (6)   free (8)   friendly (20)   good (23)   great (35)   hotel (43)   lobby (7)   location (13)    
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1. Very comfortable room, beautiful lobby, and the usual amazing Kimpton service.
"Haven't been disappointed yet by Kimpton " Read full review on TripAdvisor   5/11/2012 Vote      
2. From the grand lobby, to the beautiful rooms, to the excellent customer service, our girls weekend away was a great time.
"Not just a place to sleep, but an experience! " Read full review on TripAdvisor   5/10/2012 Vote      
3. A convenient location for the theater district with all the quality and friendly service you'd expect from a Union Square hotel.
"An oasis in the Tenderloin " Read full review on TripAdvisor   4/24/2012 Vote      
4. When I first visited a few years ago, the property was immaculate and had great service.
"The place has slipped considerably. " Read full review on TripAdvisor   4/21/2012 Vote      
5. The suggested restaurants which were great and really had the best service.
"A perfect lover's getaway (away from the kids)! " Read full review on TripAdvisor   4/6/2012 Vote      
6. Room was clean and servicable but seemed like the wallpaper and carpet had seen better days and would benefit from a cleaning.
"What a let down. " Read full review on TripAdvisor   3/30/2012 Vote      
7. Hotel service continued to be great with restaurant suggestions, maps, etc. They were very helping hailing cabs.
"great little boutique hotel - small with lots of character and service " Read full review on TripAdvisor   3/23/2012 Vote      
8. Car service back to the airport for our return was prompt and professional.
"great little boutique hotel - small with lots of character and service " Read full review on TripAdvisor   3/23/2012 Vote      
9. Spent the weekend at the Serrano and was extremely pleased with the friendly service and great location.
"Great Service and Convenient Location " Read full review on TripAdvisor   3/19/2012 Vote      
10. Service throughout our stay was consistent and attentive.
"If you like boutique hotels, this is a winner " Read full review on TripAdvisor   3/18/2012 Vote      
   
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