Allerton Hotel Chicago, Chicago, Front Desk

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Rank

58th

Out of 415

Allerton Hotel Chicago	Average Price: $220 Check Rates

Hotel Class:

701 North Michigan Avenue

Chicago, 60611 View map

3-Star Hotel Rank: 20 of 73
Average review rating: 3.51

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (82) , MyTravelGuide (13) , Travelocity (31) , TripAdvisor (638) , YahooTravel (27)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (30) bar (88) bath (26) bathroom (194) bed (274) bill (28) breakfast (105) charge (50) check in (146) check out (25) check-out (20) closet (33) complimentary (19) concierge (55) cost (29) deal (74) decor (35) dinner (26) discount (17) downtown (59) fee (28) fitness center (20) food (61) front desk (137) hotel (1160) housekeeping (37) lobby (138) location (514) manager (23) money (28) parking (103) pillow (25) price (154) rate (111) recommend (92) restaurant (142) room (1563) room service (46) service (183) shower (104) staff (371) street (77) suite (109) towel (37) valet (41) valet parking (24) value (34) view (128) walk (101) wireless (51)

Front desk

Appears in 137 comments.

60% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (10) good (7) helpful (15) hotel (23) housekeeping (8) liked (7) new (7) nice (8) night (10) rude (6) service (16) staff (29) upgraded (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Mentioned it to the front desk (all very nice people) who said they'd get it fixed.

"Want to like it more, but oh those noisy fans. " Read full review on TripAdvisor 5/23/2012 Vote

2. The front desk staff was friendly.

"Only hotel I've ever left 2 hours after checking in. " Read full review on TripAdvisor 5/17/2012 Vote

3. Front desk service was very helpful.

"a little gem in a great city " Read full review on TripAdvisor 4/12/2012 Vote

4. It took some time to get it taken care of, but the front desk person was extremely patient and it all worked out fine.

"Lovely, boutique hotel on Michigan Ave. " Read full review on TripAdvisor 1/23/2012 Vote

5. We were able to check in on a Saturday morning around 10 a.m. Front desk was very helpful and even upgraded our room from a petite to a Queen.

"Perfect Location " Read full review on TripAdvisor 1/11/2012 Vote

6. The front desk was also very helpful with suggesting a great late-night snack option down the street.

"Living Social Deal " Read full review on TripAdvisor 1/3/2012 Vote

7. My wife stood near the desk waiting for 10 minutes with no call from cleaning, no apology or anything from the front desk.

"Understaffed...terrible communication " Read full review on TripAdvisor 12/31/2011 Vote

8. At the front desk we were given a new room key but it seemed they were the ones inconvenienced, not us.

"Literally a "stinky" experience " Read full review on TripAdvisor 12/27/2011 Vote

9. The front desk staff was very professional and allowed us to check in several hours early because they had a room ready for us.

"Just ok " Read full review on TripAdvisor 12/11/2011 Vote

10. I thought the service was just fine, checking in and out was relatively easy, and the front desk was really helpful with information on public trainsportation.

"PERFECT Base Camp for a Few Days Downtown " Read full review on TripAdvisor 12/9/2011 Vote