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75th
Out of 415

Whitehall Hotel Chicago

Average Price: $208  
 
Hotel Class:
105 East Delaware Place
Chicago, 60611 View map  
4-Star Hotel Rank: 31 of 39
Average review rating: 3.6
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (9) , Expedia (50) , MyTravelGuide (68) , Travelocity (9) , TripAdvisor (400) , YahooTravel (24)
SAFE TO BOOK ? (2/5 issues found)
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Refund
Appears in 10 comments. 
The following words were used in comments with Refund:
 
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1. She came back on the line 10 mins later and stated that they would not give a refund because the manager was gone for the day and to call back tomorrow.
"Horrible Staff " Read full review on TripAdvisor   8/15/2011 Vote      
2. If my reservation wasn't non-refundable, then I would cancel.
"Horrible Staff " Read full review on TripAdvisor   8/15/2011 Vote      
3. The Priceline rep stated she could only refund 3 of the 4 days and I would have to take up day 4 with the hotel.
"Absolutely Atrocious - Don't Be A Victim " Read full review on TripAdvisor   8/11/2011 Vote      
4. The Priceline rep called the hotel - spoke to Michelle - and ultimately, the refund was denied by Michelle - stating that the deficiencies I pointed out in the second room were 'aesthetic' and that she offered to use an ozone machine to fix the smell of the first room.
"Absolutely Atrocious - Don't Be A Victim " Read full review on TripAdvisor   8/11/2011 Vote      
5. Upon informing the customer service relations representative of my problem - and spending 15 minutes for them to understand my plight - she informed me that it was up to hotel management to refund my money.
"Absolutely Atrocious - Don't Be A Victim " Read full review on TripAdvisor   8/11/2011 Vote      
6. Apparently, the Whitehall Hotel Manager - Abel Cartagena - approved the full refund (as I have his voice mail telling me so) but Priceline has no record of it.
"Absolutely Atrocious - Don't Be A Victim " Read full review on TripAdvisor   8/11/2011 Vote      
7. Meanwhile, after 45 minutes of arguing with Michelle - with the Priceline rep listening and recording the conversation - Michelle agreed to refund 3 of the 4 days of billing; refusing to refund me for the night of check-in.
"Absolutely Atrocious - Don't Be A Victim " Read full review on TripAdvisor   8/11/2011 Vote      
8. Got no refund, lost two nights.
"This is no four star Hotel " Read full review on TripAdvisor   10/2/2009 Vote      
9. Bottom line, they refunded our daily valet parking charges for our trouble.
"Disappointed this time " Read full review on Expedia   9/2/2009 Vote      
10. After discussing the matter with her for the next five minutes, she refused to issue me a refund.
"Absolutely Atrocious - Don't Be A Victim " Read full review on TripAdvisor   8/11/2011 Vote      
   
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