Sheraton Chicago, Chicago, Service

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Rank

60th

Out of 415

Sheraton Chicago	Average Price: $283 Check Rates

Hotel Class:

301 East North Water Street

Chicago, 60611 View map

4-Star Hotel Rank: 28 of 39
Average review rating: 3.65

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (65) , MyTravelGuide (3074) , Travelocity (25) , TripAdvisor (994) , YahooTravel (43)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (58) bar (127) bathroom (193) bed (248) bill (31) breakfast (199) charge (83) check in (174) check out (38) checkout (24) complimentary (31) concierge (132) cost (68) deal (56) decor (26) dinner (53) downtown (113) fitness center (30) food (144) front desk (137) gym (44) hotel (1742) housekeeping (44) lake (136) lobby (197) location (593) lunch (26) manager (48) money (40) parking (137) pillow (34) pool (143) price (145) rate (119) recommend (133) restaurant (216) room (1574) room service (79) service (343) shower (65) staff (449) street (73) suite (43) towel (64) valet (54) valet parking (28) value (40) view (425) walk (234) wireless (56)

Service

Appears in 343 comments.

79% wrote positive comments about service

The following words were used in comments with Service:
clean (16) concierge (17) customer (28) desk (16) excellent (24) food (17) friendly (26) good (39) great (49) guest (23) helpful (14) hotel (95) internet (17) location (25) nice (17)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Received superior service from great staff.

"Club Sheraton " Read full review on TripAdvisor 5/20/2012 Vote

2. Service was friendly and very attentive.

"Great place to stay in Chicago " Read full review on TripAdvisor 5/17/2012 Vote

3. The concierge services were perfect, which was not the case with the front office/reseptionists.

"No value for money! " Read full review on TripAdvisor 5/14/2012 Vote

4. Rene and Connie were outstanding host/hostess: Rene was quite amusing and provided outstanding service.

"Club Life Upgrade " Read full review on TripAdvisor 5/13/2012 Vote

5. I loved the service.

"Great Service " Read full review on TripAdvisor 5/4/2012 Vote

6. The wine pour at night was very generous and the service at both times was gracious.

"Club Level + Starwood Free Stay = Excellent " Read full review on TripAdvisor 4/22/2012 Vote

7. I loved their customer services and facilities are all great.

"Best sleep ever. " Read full review on TripAdvisor 4/16/2012 Vote

8. Four points will probably be as good of a rate with a better location, Westin River North provided much better service, and I haven't had any major issues with the Westin Michigan Avenue or either W (Lakeshore and City Center).

"Two stays, multiple issues... better alternatives " Read full review on TripAdvisor 4/13/2012 Vote

9. Upon arrival, the valet service was impeccable, worth it - but be prepared for $51/24hrs.

"Lovely view - Efficient staff " Read full review on TripAdvisor 4/10/2012 Vote

10. Hotel Services were excellent, in the heart of good food, shopping, shopping, beautiful view to the city, river and invigorating sunrise.

"Shopping, shopping " Read full review on TripAdvisor 3/18/2012 Vote