Sheraton Chicago, Chicago, Front Desk

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Rank

60th

Out of 415

Sheraton Chicago	Average Price: $283 Check Rates

Hotel Class:

301 East North Water Street

Chicago, 60611 View map

4-Star Hotel Rank: 28 of 39
Average review rating: 3.65

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (65) , MyTravelGuide (3074) , Travelocity (25) , TripAdvisor (994) , YahooTravel (43)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (58) bar (127) bathroom (193) bed (248) bill (31) breakfast (199) charge (83) check in (174) check out (38) checkout (24) complimentary (31) concierge (132) cost (68) deal (56) decor (26) dinner (53) downtown (113) fitness center (30) food (144) front desk (137) gym (44) hotel (1742) housekeeping (44) lake (136) lobby (197) location (593) lunch (26) manager (48) money (40) parking (137) pillow (34) pool (143) price (145) rate (119) recommend (133) restaurant (216) room (1574) room service (79) service (343) shower (65) staff (449) street (73) suite (43) towel (64) valet (54) valet parking (28) value (40) view (425) walk (234) wireless (56)

Front desk

Appears in 137 comments.

70% wrote positive comments about front desk

The following words were used in comments with Front desk:
accommodating (5) arrival (5) bellman (5) clerk (7) concierge (12) desk (138) extra (6) friendly (13) guest (8) helpful (17) hotel (14) location (5) management (8) new (7) nice (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk staff was very welcoming and gave us a renovated room on the 22nd floor overlooking the Chicago River.

"Excellent Location and Friendly Staff " Read full review on TripAdvisor 5/18/2012 Vote

2. Front desk staff was excellent, food and beverage staff in banquets and restaurants were OK.

"Good Convention Hotel, Great Location " Read full review on TripAdvisor 2/11/2012 Vote

3. Very good front desk service, nice, big, room.

"Beautiful hotel " Read full review on TripAdvisor 1/11/2012 Vote

4. The front desk staff was very nice and accomodating.

"A great place to stay! " Read full review on TripAdvisor 12/31/2011 Vote

5. Front desk staff is very friendly and did accomodate an early arrival which is always welcome.

"Great Experience " Read full review on TripAdvisor 11/20/2011 Vote

6. The front desk attendant Aiyetoro Pearson was especially helpful.

"Great time! " Read full review on TripAdvisor 11/17/2011 Vote

7. The woman, who i'm upset i can not remember her name, at the front desk was friendly and she also set us up in a wonderful room.

"ONE DAY GREAT EXPERIENCE " Read full review on TripAdvisor 11/4/2011 Vote

8. The front desk rep (Brian) accommodated my room type request and even found one with the most amazing view of the river and of the skyline, all because the person in front of me took so long to check in.

"Nice Hotel, Great Staff! " Read full review on TripAdvisor 10/19/2011 Vote

9. Everyone at the front desk was so friendly.

"Great hotel in all the details " Read full review on TripAdvisor 10/14/2011 Vote

10. Connie in the Concierge's lounge was amazing always willing to go the extra step and I was most impressed with the Front Desk I contacted them for extra towels, they arrived about 4 minutes later and if that was not impressive enough my message light on the phone was on a minute after that to insure the items requested were received.

"Service, service, service! " Read full review on TripAdvisor 9/28/2011 Vote