4. Check-in at the hotel was quick and we were given a beautiful room on the 16th floor facing the water - the king sized bed was most comfortable and the room was very clean with the decor only a little dated - hotel was within walking distance to shopping, the Navy Pier and subway stations - the concierge service was most helpful with directions, suggestions for dinner etc - internet service free to hotel guest on the lower level where we were even able to print our boarding passes for return trip home - checkout was simple and overall stay most satisfactory.