Sheraton Chicago, Chicago, Manager

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Rank

60th

Out of 415

Sheraton Chicago	Average Price: $283 Check Rates

Hotel Class:

301 East North Water Street

Chicago, 60611 View map

4-Star Hotel Rank: 28 of 39
Average review rating: 3.65

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (65) , MyTravelGuide (3074) , Travelocity (25) , TripAdvisor (994) , YahooTravel (43)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (58) bar (127) bathroom (193) bed (248) bill (31) breakfast (199) charge (83) check in (174) check out (38) checkout (24) complimentary (31) concierge (132) cost (68) deal (56) decor (26) dinner (53) downtown (113) fitness center (30) food (144) front desk (137) gym (44) hotel (1742) housekeeping (44) lake (136) lobby (197) location (593) lunch (26) manager (48) money (40) parking (137) pillow (34) pool (143) price (145) rate (119) recommend (133) restaurant (216) room (1574) room service (79) service (343) shower (65) staff (449) street (73) suite (43) towel (64) valet (54) valet parking (28) value (40) view (425) walk (234) wireless (56)

Manager

Appears in 48 comments.

61% wrote positive comments about manager

The following words were used in comments with Manager:
cares (2) charged (5) desk (8) happy (3) helpful (3) hotel (11) informative (3) least (3) management (51) problem (2) professional (2) rating (2) reservation (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Madalyn, the hotel manager was professional and gracious as it relates to conflict resolution: Upon check-out, there was an issue related to the hotel registration process through the International Reading Association Convention services, but Madalyn demonstrated excellent communication skills and diplomacy in what could have been an unpleasant situation for all involved in the matter.

"Club Life Upgrade " Read full review on TripAdvisor 5/13/2012 Vote

2. Agent was very rude, and I had to escalate to a manager who was more helpful.

"Disappointing customer service " Read full review on TripAdvisor 9/27/2011 Vote

3. Front Desk manager not willing to admit mistake:How many other guest has this happened to, who did not question the matter.

"EMBARASSMENT " Read full review on TripAdvisor 5/29/2011 Vote

4. Wish I had something better to say, on a brighter note the manager was very professional and listened to my complaint and refunded money back to my room for a meal I ate.

"Bad experience " Read full review on TripAdvisor 4/16/2011 Vote

5. When we had to leave unexpectedly due to a medical emergency of a family member, the hotel manager was fantastic in allowing us to alter our reservation without a cancellation charge.

"We love this hotel! " Read full review on TripAdvisor 9/29/2010 Vote

6. When we had to leave unexpectedly due to a medical emergency of a family member, the hotel manager was fantastic in allowing us to alter our reservation without a cancellation charge.

"We love this hotel! " Read full review on TripAdvisor 9/29/2010 Vote

7. Megan(manager) was very nice and gave us her Email address if we had any problems(we had none) and to contact before our next stay.

"Wonderful Stay " Read full review on TripAdvisor 5/19/2010 Vote

8. Managed to get a good rate from the Manager Rick via a friend so hadnt really looked into the hotel so didnt know what to expect, I need not have worried.

"Great staff and great location " Read full review on TripAdvisor 4/21/2010 Vote

9. She is proficient in her role as manager, and made it her business to see that we had a wonderful stay.

"Great Stay " Read full review on TripAdvisor 8/31/2008 Vote

10. We sat outside for a drink and a manager (not our server) came and cleaned up our table for us right as we sat down, telling us how much he loved Chicago in the summer.

"Excellent service all around " Read full review on TripAdvisor 8/18/2008 Vote