Sheraton Chicago, Chicago, Bill

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Rank

60th

Out of 415

Sheraton Chicago	Average Price: $283 Check Rates

Hotel Class:

301 East North Water Street

Chicago, 60611 View map

4-Star Hotel Rank: 28 of 39
Average review rating: 3.65

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (65) , MyTravelGuide (3074) , Travelocity (25) , TripAdvisor (994) , YahooTravel (43)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (58) bar (127) bathroom (193) bed (248) bill (31) breakfast (199) charge (83) check in (174) check out (38) checkout (24) complimentary (31) concierge (132) cost (68) deal (56) decor (26) dinner (53) downtown (113) fitness center (30) food (144) front desk (137) gym (44) hotel (1742) housekeeping (44) lake (136) lobby (197) location (593) lunch (26) manager (48) money (40) parking (137) pillow (34) pool (143) price (145) rate (119) recommend (133) restaurant (216) room (1574) room service (79) service (343) shower (65) staff (449) street (73) suite (43) towel (64) valet (54) valet parking (28) value (40) view (425) walk (234) wireless (56)

Bill	Appears in 31 comments. 11% wrote positive comments about bill

The following words were used in comments with Bill:
errors (2) hotel (5) menu (2) mess (2) problem (3) rating (3) reasonable (2)

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1. Except for the time spent clearing up billing discrepancies, we thoroughly enjoyed our stay.

"December 20, 2011 Stay " Read full review on TripAdvisor 12/26/2011 Vote

2. Room was nice, bathroom needed some remodeling, My problem was when I reviewed my bill upon checkout.

"Nice hotel, up until I looked at my bill " Read full review on TripAdvisor 4/25/2012 Vote

3. When our final bill came the next morning, there was a $23 charge for the wine.

"Not impressed " Read full review on TripAdvisor 3/5/2012 Vote

4. So we still had to call down and have it removed from our bill, fully realizing we had wasted an hour for nothing.

"Not impressed " Read full review on TripAdvisor 3/5/2012 Vote

5. Inspect your bill for charges prior to check out.

"Our BEST winter trip to Chicago to date! " Read full review on TripAdvisor 1/31/2012 Vote

6. For all my 'trouble' they reduced my bill by about 40%.

"Bad Service - Poor excuse for a business-grade hotel " Read full review on TripAdvisor 12/13/2011 Vote

7. Was given a $40 room service credit on a $1200 hotel bill.

"Sheets Were Soft as Sandpaper " Read full review on TripAdvisor 10/23/2011 Vote

8. Staff seemed incompetent - couldn't perform simple tasks (I asked for an email with my bill and that was not sent).

"Disappointing customer service " Read full review on TripAdvisor 9/27/2011 Vote

9. If you have varying rates for multiple nights, I would check your bill carefully.

"Very good hotel for family vacation " Read full review on TripAdvisor 9/12/2011 Vote

10. Billing was not handled properly, though fixed with a visit to the front desk to clear things up.

"I would stay there again if the price was right " Read full review on TripAdvisor 7/14/2011 Vote