Hilton Garden Inn Times Square, New York City, Service

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Rank

6th

Out of 676

Hilton Garden Inn Times Square	Average Price: $340 Check Rates

Hotel Class:

790 Eighth Avenue

New York City, 10019 View map

3-Star Hotel Rank: 4 of 154
Average review rating: 4.21

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (5043) , Travelocity (12) , TripAdvisor (1756) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (56) bar (117) bargain (16) bath (24) bathroom (257) bed (350) bill (22) breakfast (530) business center (25) charge (38) check in (241) check out (80) checkout (21) check-out (18) complimentary (52) concierge (180) cost (69) deal (45) decor (27) dinner (100) discount (43) downtown (29) food (267) front desk (203) gym (16) hotel (3170) housekeeping (77) lobby (215) location (1337) lunch (41) manager (77) money (82) parking (96) pillow (52) pool (17) price (296) rate (160) recommend (358) restaurant (686) room (2741) room service (33) service (492) shower (76) staff (1241) street (397) towel (62) value (176) view (193) walk (438) wireless (93)

Service

Appears in 492 comments.

89% wrote positive comments about service

The following words were used in comments with Service:
clean (32) concierge (27) customer (69) desk (32) excellent (67) food (31) free (21) friendly (53) good (67) great (89) guest (37) helpful (44) hotel (148) internet (17) location (57)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I want to say that the service upon arrival until my departure, was outstanding, and I want to give a special thank you to two individuals who made my stay enjoyable.

"Its the people that make this place really special " Read full review on TripAdvisor 5/10/2012 Vote

2. Very clean and great customer service.

"City Trip " Read full review on TripAdvisor 5/9/2012 Vote

3. Great customer service.

"Great location, Great hotel " Read full review on TripAdvisor 4/27/2012 Vote

4. Service was very friendly.

"FANTASTIC for Theater Goers " Read full review on TripAdvisor 4/26/2012 Vote

5. The customer service is great in every respect - front desk, housekeeping, restaurant.

"Excellent hotel! Would definitely return... " Read full review on TripAdvisor 4/25/2012 Vote

6. The hotel provided complimentary luggage storage which was perfect because we arrived in NYC at 1030am and then we departed at 800pm; so that was a great service.

"Great staff/walking distance to Times Square! " Read full review on TripAdvisor 4/20/2012 Vote

7. There was free internet service which is usually unheard of in major cities.

"Great staff/walking distance to Times Square! " Read full review on TripAdvisor 4/20/2012 Vote

8. The service and level of attentiveness was great.

"Everything was great! " Read full review on TripAdvisor 4/19/2012 Vote

9. Business Center with complementary Internet access and printing Boarding passes etc. Wonderful service and we were allowed early checkin once the rooms were ready.

"Best Choice in Midtown....spacious for NY " Read full review on TripAdvisor 4/13/2012 Vote

10. Excellent service.

"Highly recommend this hotel for a multi-day stay in NYC with family " Read full review on TripAdvisor 4/12/2012 Vote