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Rank
6th
Out of 676

Hilton Garden Inn Times Square

Average Price: $340  
 
Hotel Class:
790 Eighth Avenue
New York City, 10019 View map  
3-Star Hotel Rank: 4 of 154
Average review rating: 4.21
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (83) , MyTravelGuide (5043) , Travelocity (12) , TripAdvisor (1756) , YahooTravel (23)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 77 comments. 
85% wrote positive comments about manager
The following words were used in comments with Manager:
best (4)   breakfast (5)   cares (4)   customer (5)   experience (22)   guest (26)   helpful (4)   hotel (22)   management (81)   need (7)   new (4)   night (6)   personable (4)   please (4)   welcoming (5)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Estela, a guest experience manager was very helpful and provided us with a warm welcome to the hotel.
"Great location, Great hotel " Read full review on TripAdvisor   4/27/2012 Vote      
2. And Nicole the Customer Experience Manager is just the best of best.
"Best Experience in the City! " Read full review on TripAdvisor   1/10/2012 Vote      
3. The staff here, from managers to housekeepers, is wonderful.
"Wonderful Staff, Best HGN Breakfast " Read full review on TripAdvisor   12/10/2011 Vote      
4. Their guest service managers (Jared Miner and then F/U from Nicole) do a great job.
"Within category of 3 Star Hotels, this one is 5 Stars!! " Read full review on TripAdvisor   11/6/2011 Vote      
5. Actually we got an e-mail several days before our arrival from Guest Realtions Manager, Jared, to welcome us and to ask if we had any questions or needs prior to arriving.
"Great Stay " Read full review on TripAdvisor   10/29/2011 Vote      
6. When I told Nicole, the guest experience manager, the purpose of our trip, she took a minute to write a personal note to my friend - really exceeding my expectations.
"Great 40th Birthday Weekend! " Read full review on TripAdvisor   9/26/2011 Vote      
7. Nicole Cermele, the Guest Experience Manager, made our stay even better.
"Excellent stay at the Hilton Garden Inn - Time Square " Read full review on TripAdvisor   9/25/2011 Vote      
8. I would especially like to thank Laura the guest relations manager who went out of her way to be helpful in telling me the best places to sightsee, visit and eat at.
"Superb personalized service " Read full review on TripAdvisor   9/19/2011 Vote      
9. The manager went out of her way to help us with something online we were unable to do from the business center, which saved us much time and money.
"Great location, service and comfort! " Read full review on TripAdvisor   7/31/2011 Vote      
10. On my birthday, their guest services assistant manager, Nicole, sent me an e-mail to wish me a Happy Birthday.
"Exceptional Staff, Personal Touch " Read full review on TripAdvisor   7/30/2011 Vote      
   
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