8. The room was clean and roomy and the bed comfortable; the water was instantly hot or cold; there was a mini refrigerator which we used for fruit and leftover sandwiches; we called nightly for ice, and room service brought it in 5 minutes or less each night; the staff was friendly and helpful; there is a subway entrance a short ways down the street and most times we could figure out how to use that entrance to connect to something else to get us where we wanted to go; the cooling system was consistently cool - not hot, cold, hot, cold and fairly quiet; the elevators were fast and never crowded; we had an iron, ironing board, hair dryer, in-room safe; there was turn-down service each night with chocolates left by the bed; the room was quiet - never heard anyone next to us on either sideDo not expect this to be a complete luxury hotel.