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Rank
77th
Out of 676

The Westin New York at Times Square

Average Price: $433  
 
Hotel Class:
270 West 43rd Street
New York City, 10036 View map  
4-Star Hotel Rank: 32 of 106
Average review rating: 4.16
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (20) , Expedia (53) , MyTravelGuide (1112) , Travelocity (70) , TripAdvisor (2135) , YahooTravel (121)
SAFE TO BOOK ? (3/5 issues found)
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Responsive
Appears in 54 comments. 
The following words were used in comments with Responsive:
change (3)   concierge (3)   desk (8)   expectation (4)   few (3)   friendly (4)   great (4)   hotel (16)   liked (3)   management (4)   message (3)   need (8)   never (3)   not (7)   personable (5)   problem (3)   room (14)   service (8)   staff (15)   well (2)    
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1. I work front desk at a hotel and had a few questions regarding the hotel, but her responses were very short and unwelcoming.
"Great hotel. Check in needs improvement " Read full review on TripAdvisor   3/1/2012 Vote      
2. I called the housekeeping for the ear plugs as I could hear street noise from my room but despite multiple attempts no response.
"Desirable location, poor service " Read full review on TripAdvisor   1/4/2012 Vote      
3. The concierge seems a mere decoration as the response if one dares seeks any modest assistance such as from Amy is liking waking an aggressive bear.
"Very ordinary - to be avoided - Westin by name only " Read full review on TripAdvisor   8/24/2011 Vote      
4. Her only response was that it was a 'computer glitch.
"Very nice hotel, great location, and will recommend....but " Read full review on TripAdvisor   8/8/2011 Vote      
5. My response was that it was on their website to get the gift card this weekend and that I was not requesting anything that I was not entitled to.
"Very nice hotel, great location, and will recommend....but " Read full review on TripAdvisor   8/8/2011 Vote      
6. We had some issues with our fridge, but their response was to comp us a bunch of room service - probably a $60 value.
"A little better than the typical Westin " Read full review on TripAdvisor   7/17/2011 Vote      
7. You may need to call for the same thing a few times before you finally get a response.
"Very average all around and wouldn't return " Read full review on TripAdvisor   5/31/2011 Vote      
8. I had one early conversation with someone about it, who accepted no responsibility and wasn't interested in chasing it up.
"Pleasant stay - but disappointing to be overcharged " Read full review on TripAdvisor   4/18/2011 Vote      
9. The staff was extremely responsive and helpful to my requestsI would like to single out Jeesie as being top-notch.
"The hotel and staff are great " Read full review on TripAdvisor   4/4/2011 Vote      
10. They are responsive to my needs and give me personal recognition and welcoming smiles whenever I enter the hotel or dining facilities, request something in person or on the phone.
"The Westin New York at Times Square feels like my second home. " Read full review on TripAdvisor   3/2/2011 Vote      
   
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