Castle Hilo Hawaiian Hotel, Hilo, Professional

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (10) adequate (10) awesome (10) beautiful (88) best (98) better (53) big (82) cares (15) clean (235) cleanliness (8) comfortable (85) convenient (33) cool (11) courteous (13) decent (26) delicious (8) efficient (12) excellent (38) exceptional (20) fancy (11) fantastic (12) free (88) fresh (20) friendly (135) generous (11) good (251) gorgeous (7) great (233) happy (18) helpful (84) huge (14) liked (113) love (43) new (31) nice (226) outstanding (10) perfect (19) perfectly (7) pleasant (34) plenty (17) positive (8) professional (11) quiet (40) reasonable (35) responsive (6) spacious (29) spectacular (14) superb (7) welcoming (7) wonderful (20)

Professional

Appears in 12 comments.

The following words were used in comments with Professional:
courteous (2) desk (3) friendly (5) good (2) helpful (5) hotel (4) housekeeping (2) room (2) staff (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff was pleasant and professional.

"Not a lot of choices in Hilo " Read full review on TripAdvisor 1/1/2012 Vote

2. Staff very friendly and professional.

"Very good Hotel! " Read full review on TripAdvisor 11/29/2011 Vote

3. I want to emphasize that everyone we met at the Hilo Hawaiian was professional, helpful, and really funny.

"Charming Hilo Hotel " Read full review on TripAdvisor 10/5/2011 Vote

4. Everyone was friendly, helpful and professional.

"Best Hotel in Hilo, But... " Read full review on TripAdvisor 9/3/2011 Vote

5. The staff was professional and responsive to our needs.

"Best Hotel in Hilo " Read full review on TripAdvisor 8/13/2011 Vote

6. I came to the decision to rate it as very good because the staff at this hotel were outstanding and to me friendly, helpful and professional staff are the benchmark of a good hotel.

"Views are great. Staff are great. Rooms are below average. " Read full review on TripAdvisor 2/10/2011 Vote

7. Hotel staff from front desk, bell captain and housekeeping provide 'aloha' services which is relected in their courteous, professional manner of treating guess, clean premises and rooms.

"Staff immediately address concerns with courteous service. " Read full review on TripAdvisor 9/3/2010 Vote

8. The women at the reception desk, all in proper Hawaiian dress, are professional and courteous.

"A Surprize Joy " Read full review on TripAdvisor 2/15/2010 Vote

9. The hotel staff was very friendly, professional, and helpful.

"Recommended: Hilo Hawaiian Hotel " Read full review on Expedia 9/24/2009 Vote

10. The breakfast buffet was nice enough and the lady booking our helicopter trip and the lava boat tour was real professional and helpful.

"The most beautiful view I could imagine " Read full review on TripAdvisor 2/18/2009 Vote