Castle Hilo Hawaiian Hotel, Hilo, Helpful

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Rank

1st

Out of 43

Castle Hilo Hawaiian Hotel	Average Price: $180 Check Rates

Hotel Class:

71 Banyan Drive

Hilo, 96720 View map

2-Star Hotel Rank: 1 of 3
Average review rating: 3.46

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (85) , MyTravelGuide (32) , TripAdvisor (445) , YahooTravel (38)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Helpful

Appears in 102 comments.

The following words were used in comments with Helpful:
clean (7) desk (15) employee (6) extremely (6) free (4) friendly (40) good (7) great (4) hotel (17) large (4) lobby (4) need (4) nice (9) not (5) park (8) pleasant (5) professional (5) room (16) staff (60) view (5)

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1. Overall, the staff were extremely nice and helpful, the location right on the water was great, and there was a nice Japanese garden just next to the hotel that was pleasant to walk in.

"Nice location, a bit dated " Read full review on TripAdvisor 5/7/2012 Vote

2. If you know what to expect, it helps.

"Aging But Will do for a Night " Read full review on TripAdvisor 4/22/2012 Vote

3. Arrived early and always very helpful front desk staff welcomed us and tried to arrange best available room.

"Best Hilo Hotel " Read full review on TripAdvisor 3/17/2012 Vote

4. The staff is courteous and helpful.

"Comforting hotel " Read full review on TripAdvisor 3/12/2012 Vote

5. Parking is also free if that helps.

"Poor even with lowered expectations " Read full review on TripAdvisor 3/3/2012 Vote

6. It also really didn't help that we stayed at the Waikoloa Marriott before this.

"Poor even with lowered expectations " Read full review on TripAdvisor 3/3/2012 Vote

7. The lobby was comfortable and staff at the desk were helpful.

"Great location, but needs updating " Read full review on TripAdvisor 1/20/2012 Vote

8. Like others have said, the lobby is very nice and the front desk staff are helpful.

"okay hotel, but you don't have much choice in Hilo " Read full review on TripAdvisor 1/19/2012 Vote

9. The TV is a small tube-TV and bathroom and carpet could be replaced to help spruce up the place.

"okay hotel, but you don't have much choice in Hilo " Read full review on TripAdvisor 1/19/2012 Vote

10. Found the front desk to be very accommodating and helpful.

"okay property " Read full review on TripAdvisor 1/12/2012 Vote