Chateau Sonesta, New Orleans, Wrong

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Rank

44th

Out of 427

Chateau Sonesta	Average Price: $196 Check Rates

Hotel Class:

800 Iberville Street

New Orleans, 70112 View map

3-Star Hotel Rank: 23 of 125
Average review rating: 3.95

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (117) , MyTravelGuide (66) , Travelocity (8) , TripAdvisor (410) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (11) avoid (16) awful (6) bad (48) badly (4) broken (14) complain (32) complaint (15) dated (17) difficult (7) dingy (6) dirty (23) disappoint (29) disturbing (9) expensive (16) filthy (4) frustrated (5) hard (18) hardly (5) horrible (5) inconvenient (7) issue (50) lack (5) loud (30) mad (6) mess (9) miserable (5) mistake (6) mold (12) negative (18) noise (113) noisy (41) outdated (11) peeling (7) poor (19) pricey (9) problem (79) ridiculous (7) rough (4) rowdy (4) rude (14) shock (7) slow (12) smell (30) terrible (13) unfortunate (7) unhappy (5) worn (7) worst (17) wrong (14)

Wrong

Appears in 15 comments.

The following words were used in comments with Wrong:
balcony (2) busy (2) expectation (2) guest (2) hotel (3) personable (2) room (3) trip (2)

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1. It was comfortable enough, don't get me wrong.

"Beware of Construction " Read full review on TripAdvisor 5/5/2012 Vote

2. If you can't handle a guest asking guest services a few simple questions then you probably have the wrong person staffed in that role.

"Front Desk Attendant/Guest Services HORRIBLE ATTITUDE " Read full review on TripAdvisor 4/29/2012 Vote

3. Only possible downside is noise IF you get the wrong room.

"Ideal for French Quarter " Read full review on TripAdvisor 9/10/2011 Vote

4. No apology, just 'oops, wrong number'.

"Good location but poor customer service " Read full review on TripAdvisor 5/16/2011 Vote

5. I went back down and he realized he wrote the wrong room number.

"Good location but poor customer service " Read full review on TripAdvisor 5/16/2011 Vote

6. Less than 2 minutes later, she called back to say she was wrong and that they could only offer us a king room and could have a rollaway brought in.

"Good location but poor customer service " Read full review on TripAdvisor 5/16/2011 Vote

7. The cab driver dropped us off at the wrong hotel when we arrived and we had to walk 5 blocks back to the correct hotel.

"Make sure your room is away from Bourbon Street " Read full review on TripAdvisor 2/2/2011 Vote

8. The Wyndam chain should take a long, hard look of what is going wrong at the Chateau Bourbon.

"Very mediocre! " Read full review on TripAdvisor 1/22/2011 Vote

9. Location Comment: If you are getting a Bourbon St Balcony and expecting a 'Bourbon St Balcony experience', you are in the wrong hotel.

"If you want to be lied to directly to your face by condescending hotel staff, this is the place for you. " Read full review on TripAdvisor 3/22/2010 Vote

10. The other couple staying with us were on the wrong street.

"Pleasantly Surprised " Read full review on TripAdvisor 6/23/2008 Vote