Chateau Sonesta, New Orleans, Complaint

OpinionWell's Blog

Home » United States » Louisiana » New Orleans Destinations » New Orleans Hotels » Chateau Sonesta

OpinionWell
Rank

44th

Out of 427

Chateau Sonesta	Average Price: $196 Check Rates

Hotel Class:

800 Iberville Street

New Orleans, 70112 View map

3-Star Hotel Rank: 23 of 125
Average review rating: 3.95

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (117) , MyTravelGuide (66) , Travelocity (8) , TripAdvisor (410) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (11) avoid (16) awful (6) bad (48) badly (4) broken (14) complain (32) complaint (15) dated (17) difficult (7) dingy (6) dirty (23) disappoint (29) disturbing (9) expensive (16) filthy (4) frustrated (5) hard (18) hardly (5) horrible (5) inconvenient (7) issue (50) lack (5) loud (30) mad (6) mess (9) miserable (5) mistake (6) mold (12) negative (18) noise (113) noisy (41) outdated (11) peeling (7) poor (19) pricey (9) problem (79) ridiculous (7) rough (4) rowdy (4) rude (14) shock (7) slow (12) smell (30) terrible (13) unfortunate (7) unhappy (5) worn (7) worst (17) wrong (14)

Complaint

Appears in 36 comments.

The following words were used in comments with Complaint:
$ (2) arrival (2) bar (3) charged (3) complaints (36) desk (2) free (2) friendly (4) guest (2) hotel (8) housekeeping (2) night (4) noise (5) not (2) old (4) room (9) staff (5) street (3) suggestion (2) towel (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Only complaint was not hotel's fault.

"Pleasant Experience " Read full review on TripAdvisor 4/22/2012 Vote

2. They finally discounted the price of the room but only after several complaints.

"A long way to go " Read full review on TripAdvisor 1/23/2012 Vote

3. God forbid you call with a complaint and the front desk acts like you are a nuisance and couldn't be bothered.

"Don't stay here. " Read full review on TripAdvisor 1/15/2012 Vote

4. Strange complaint, no towel bars to speak of, just the one over the toilet that held the towels, but even that really wasn't a towel bar per se.

"Excellent plae to stay in Quarter for resonable price " Read full review on TripAdvisor 1/7/2012 Vote

5. My biggest complaint was the lack of sleep.

"Room location and condition was terrible " Read full review on TripAdvisor 10/31/2011 Vote

6. Cleanliness is my biggest issue in hotels and there were no complaints with our room - it was pristine.

"Perfect location, even for a young family " Read full review on TripAdvisor 8/4/2011 Vote

7. If I have a complaint, is that there is the Clock Bar inside the hotel.

"Beautiful Hotel in the Heart of the Quarter " Read full review on TripAdvisor 7/29/2011 Vote

8. We had no complaints.

"Of course it's noisy!!! Wonderful stay... " Read full review on TripAdvisor 6/28/2011 Vote

9. We saw so many complaints about noise that we were wary of this hotel.

"Of course it's noisy!!! Wonderful stay... " Read full review on TripAdvisor 6/28/2011 Vote

10. The staff seemed unconcerned about the noise, even though they have had complaints before and I reported it as soon as I checked in.

"AVOID room 251! " Read full review on TripAdvisor 6/21/2011 Vote