Sheraton Los Angeles, Los Angeles, Issue

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Rank

62nd

Out of 700

Sheraton Los Angeles	Average Price: $220 Check Rates

Hotel Class:

711 South Hope Street

Los Angeles, 90017 View map

3-Star Hotel Rank: 22 of 84
Average review rating: 3.32

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (41) , MyTravelGuide (355) , Travelocity (3) , TripAdvisor (282) , YahooTravel (8)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Issue

Appears in 22 comments.

The following words were used in comments with Issue:
downtown (2) helpful (2) hotel (3) luggage (2) most (2) nice (2) night (2) noise (3) not (4) noticeable (2) park (2) phone (2) problem (2) remote (2) room (6) service (2) staff (3) useful (3)

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1. Just wanted to let folks know about the excellent service I received from the front desk, specifically Gustavo Gomez, in resolving a room issue with noise.

"excellent front desk service " Read full review on TripAdvisor 2/9/2012 Vote

2. I am so frustrated I go talk to the manager and nicely explain had it been one thing I could live with my check in issues, but I had real issues with not being able to pull in to check-in and not being able to give the bellman my luggage, having to pull my luggage through a parking garage, through the mall and lastly having them take so long to answer the phone to be told to hold.

"I WILL NEVER STAY HERE AGAIN " Read full review on TripAdvisor 2/6/2012 Vote

3. My only issue was the lack of a gym in the hotel.

"A good location for downtown LA " Read full review on TripAdvisor 1/28/2012 Vote

4. The other issue was telephone services - getting a wake-up call took at least 2 tries most nights with the phone ringing over 20 times.

"Older, Reasonably comfortable, some annoyances that made it a so-so stay " Read full review on TripAdvisor 7/29/2011 Vote

5. I am very sensitive to noise so would I be able to get a hotel room higher up? This eliminates all noise issues.

"AMAZING " Read full review on TripAdvisor 5/13/2011 Vote

6. The provider stated that they were having some issues and I could go downstairs and use the computers in the lobby.

"Just OK...better for business or if you never leave your hotel room " Read full review on TripAdvisor 8/7/2010 Vote

7. I did have to call three times for WiFi connectivity issues.

"Just OK...better for business or if you never leave your hotel room " Read full review on TripAdvisor 8/7/2010 Vote

8. staff were not very helpful in resolving the issue) .

"Good location ... convenience ... and value " Read full review on TripAdvisor 4/21/2010 Vote

9. There weren't any noticeable issues with cleanliness in the rooms either, except for some mysterious brown stains on the bathroom ceiling.

"Overall great stay thanks to a recent renovation and an upgrade " Read full review on TripAdvisor 1/2/2010 Vote

10. We could only use the tv remote in the bedroom (they had a notice posted that they are having issues with the two tvs/remotes interferring with each other - they are working on fixing it), but that wasn't really a problem for us as we only watched tv before bed anyways.

"Enjoyed our stay " Read full review on TripAdvisor 12/13/2009 Vote