Embassy Suites Cleveland, Cleveland, Poor

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Rank

4th

Out of 115

Embassy Suites Cleveland	Average Price: $158 Check Rates

Hotel Class:

1701 East 12th Street

Cleveland, 44114 View map

3-Star Hotel Rank: 4 of 22
Average review rating: 3.53

OpinionWell Value Index: 9

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (37) , MyTravelGuide (660) , Travelocity (8) , TripAdvisor (266) , YahooTravel (21)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (5) avoid (5) awful (6) bad (23) bed bugs (15) broke (4) broken (14) chipped (4) complain (14) complaint (12) cramped (6) dated (4) dirty (30) disappoint (21) disgust (4) expensive (4) exterminator (5) filthy (11) frustrated (6) hard (23) horrible (9) issue (22) lack (7) loud (5) mad (5) mess (4) mold (5) negative (17) nightmare (5) noise (9) odor (6) outdated (10) poor (8) poorly (4) problem (46) rock (53) rude (10) scary (6) shock (4) sick (5) slow (23) smell (18) terrible (15) tiny (5) uncomfortable (7) unfortunate (8) weird (10) worn (8) worst (6) wrong (17)

Poor	Appears in 20 comments.

The following words were used in comments with Poor:
bathroom (2) breakfast (3) carpet (2) clean (3) customer (2) design (2) difficult (2) hotel (4) low (4) park (3) pressure (2) quality (2) room (8) service (7) smell (2) staff (2) useful (2) view (2) water (2) well (2)

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1. Very poor customer service, unprofessional staff, dirty and outdated.

"Top 3 worst hotels " Read full review on TripAdvisor 5/9/2012 Vote

2. If it wasn't for the stellar customer service from the front office manager and the phone rep from corporate, I would be rating this poor or terrible.

"Bed Bugs, but Great Service " Read full review on TripAdvisor 10/20/2011 Vote

3. During breakfast, there was one cook for dozens of hotel guests -- I assume somebody called in sick (I hope that's the case) because it was a long line and the poor guy was working like a madman.

"Good location, could use more stagfing " Read full review on TripAdvisor 8/28/2011 Vote

4. Nonsence excuses for poor service.

"Good location, Good Food, terrible service " Read full review on TripAdvisor 7/11/2011 Vote

5. The lighting was poor in the room we were in, and many of the lamps bulbs were burnt out.

"Stay Elsewhere! " Read full review on TripAdvisor 7/6/2010 Vote

6. very poor service.

"Be Careful of What is Advertised " Read full review on TripAdvisor 6/29/2010 Vote

7. The breakfast room set-up provides poor traffic flow during busy times.

"Land of missed opportunities " Read full review on TripAdvisor 6/18/2009 Vote

8. Hotel was dirty and service was poor.

"Dirty " Read full review on Expedia 8/5/2008 Vote

9. poor service, rude staff.

Read full review on MyTravelGuide 4/19/2007 Vote

10. The parking ramp attached to the hotel is difficult to use due to poor design.

Read full review on MyTravelGuide 9/5/2006 Vote