Sheraton Austin, Austin, Rude

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Rank

23rd

Out of 287

Sheraton Austin	Average Price: $220 Check Rates

Hotel Class:

701 East 11th Street

Austin, 78701 View map

4-Star Hotel Rank: 11 of 23
Average review rating: 3.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (251) , TripAdvisor (231) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (2) annoy (4) avoid (10) awful (6) bad (15) bed bugs (2) big deal (5) broken (4) complain (14) complaint (5) damage (4) dated (8) dirty (19) disappoint (14) expensive (14) filthy (5) frustrated (5) hard (14) hate (3) horrible (8) incompetence (3) inconvenient (3) irritate (3) issue (21) lack (5) loud (5) mediocre (3) mess (4) mildew (7) mold (12) nasty (3) negative (10) noise (20) noisy (10) overpriced (3) peeling (2) poor (6) problem (43) roach (3) rock (3) rude (6) slow (11) smell (43) stain (3) terrible (5) unacceptable (4) unfortunate (8) worn (7) worst (9) wrong (12)

Rude	Appears in 8 comments.

The following words were used in comments with Rude:
dirty (2) management (2) pool (3) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff has never been rude and I have stayed here more than 50 nights.

"Good representation of the Sheraton brand " Read full review on TripAdvisor 10/22/2011 Vote

2. I question other reviews that indicate the pool as dirty (maybe after a storm since part of the pool is outside) and rude staff.

"Good representation of the Sheraton brand " Read full review on TripAdvisor 10/22/2011 Vote

3. Staff was rude, location is not the best in Downtown Austin, pool was dirty, furniture damaged.

"Horrible service " Read full review on TripAdvisor 10/21/2011 Vote

4. The manager was rude.

"Worst hotel stay ever! Starwood is slipping in quality " Read full review on TripAdvisor 2/21/2010 Vote

5. The general manager was very rude in every phone call and refused to accept any responsibility for the handling of the situation.

"Never staying here after rude follow-up treatment " Read full review on TripAdvisor 3/29/2009 Vote

6. Their lack of attention to any assistance added up to a large sum of rudeness in my mind.

"Rude to women! " Read full review on TripAdvisor 6/23/2008 Vote

7. The welcoming staff was very rude and confusing.

Read full review on MyTravelGuide 10/10/2007 Vote

8. A/C malfunctioning, rude operator, elevators malfunctioning, gift shop closed when supposed to be open.

Read full review on MyTravelGuide 10/25/2006 Vote