Sheraton Austin, Austin, Complain

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Rank

23rd

Out of 287

Sheraton Austin	Average Price: $220 Check Rates

Hotel Class:

701 East 11th Street

Austin, 78701 View map

4-Star Hotel Rank: 11 of 23
Average review rating: 3.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (251) , TripAdvisor (231) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 19 comments.

The following words were used in comments with Complain:
car (3) customer (2) desk (5) driving (2) floor (2) good (3) guest (2) hotel (5) not (4) park (3) problem (2) reception (2) room (6) service (2)

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1. When we complained or called down to the front desk, however, they were kind, apologetic and even compensated us with SPG points (helps to be a SPG member).

"I expected more from a Starwood property. " Read full review on TripAdvisor 4/12/2012 Vote

2. Bar area in main reception was good, couldnt at all fathom the parking entry / exit thing despite been given a validated ticket for my two day stay by reception, i couldnt get into the car park with it on day two so took another ticket (which i then binned as i had my single validated one) then on my final exit from the car park at 10am after check out (ticket validated to 4pm) it said it was not a valid ticket which was annoying, with more cars behind me and no barrier preventing my exit i had to just drive out - if i subsequently get a huge charge for seemingly driving out without a valid ticket i will be complaining - as yet though i am good.

"It just needs a little attention to it. " Read full review on TripAdvisor 3/3/2012 Vote

3. Some reviewers complain about the rooms and hallways being dated, but I disagree.

"Nice hotel, a bit far from the action " Read full review on TripAdvisor 1/5/2012 Vote

4. So did the whole floor so I didn't even complain, as it seemed that that's just the way it was.

"Great location, good public spaces, so-so rooms " Read full review on TripAdvisor 12/1/2011 Vote

5. When I complained the next morning they happily changed my room to another location.

"wonderful staff, watch out for the elevator rooms " Read full review on TripAdvisor 9/15/2011 Vote

6. The hotel appears to be used for large conferences--and perhaps customers get such good rates that people don't complain.

"Management needs to make a lot of improvements--not good value for the money " Read full review on TripAdvisor 6/9/2011 Vote

7. I would recommend this hotel for the friendly service from everyone I encountered and while I know we get preferential treatment being spg platinum, I can't complain about the awesome room we got, including free internet.

"Excellent Service, Solid Hotel with views of the Capital building " Read full review on TripAdvisor 1/30/2011 Vote

8. Lastly we blocked rooms for our out of town guests and many complained about bad customer service at the front desk and many had to wait for hours before they could check in.

"Bad Customer Service-Even Worse Accomodations and Food " Read full review on TripAdvisor 10/6/2010 Vote

9. I can't complain.

"Good hotel, but will I stay here when other SPG properties open in Austin? " Read full review on TripAdvisor 12/2/2009 Vote

10. Absolutely nothing to get excited about but also nothing to complain about.

"Acceptable " Read full review on TripAdvisor 9/16/2009 Vote