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Rank
23rd
Out of 287

Sheraton Austin

Average Price: $220  
 
Hotel Class:
701 East 11th Street
Austin, 78701 View map  
4-Star Hotel Rank: 11 of 23
Average review rating: 3.45
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (31) , MyTravelGuide (251) , TripAdvisor (231) , YahooTravel (9)
SAFE TO BOOK ? (1/5 issues found)
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Problem
Appears in 52 comments. 
The following words were used in comments with Problem:
bar (3)   change (3)   charged (3)   deal (3)   desk (4)   guest (3)   hotel (20)   liked (4)   most (3)   nice (4)   night (9)   noise (4)   not (11)   park (3)   room (21)   service (4)   sleep (4)   staff (7)   toilets (3)   water (4)    
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1. The reservation was not refundable through Expedia and that was my problem, but I decided to call the hotel and see if they could work with me at all.
"I messed up, but they didn't help " Read full review on TripAdvisor   5/14/2012 Vote      
2. Now for some people staying out late this is no big deal, but when travelling with small children who go to sleep early, this caused us no end of problems.
"Nice hotel....shame about the noise! " Read full review on TripAdvisor   4/29/2012 Vote      
3. Some problems-mostly little, picky things, but all together knocked the rating down.
"Very nice, comfortable, a few little problems " Read full review on TripAdvisor   4/6/2012 Vote      
4. On another occasion, they had some problem charging my colleague's bar tab to his room, so they called him after the bar closed *at 1:30 in the morning* and asked him to come down with a credit card (in spite of the fact he was staying for another week).
"You can do better. Bizarre elevators. " Read full review on TripAdvisor   4/4/2012 Vote      
5. Unfortunately my room was next to the lift, so noise at night was a problem, and there was an overwhelming smell of damp in my room on arrival.
"Nice beds at the end of a long day " Read full review on TripAdvisor   3/20/2012 Vote      
6. I know it was a problem with the hotel because I went offsite during my stay and got Internet on my computer easily.
"A hotel in need of renovations " Read full review on TripAdvisor   2/26/2012 Vote      
7. Don't let this put you off the hotel, it probably just a problem with one room, but my advice would be to check you cooling works and works well when you first get your room, otherwise ask to change rooms.
"Rooms are not 5 star quality " Read full review on TripAdvisor   1/11/2012 Vote      
8. I was particulrly disappointed that there was no followup from hotel mgt on our second night, after we had this problem night 1.
"Rooms are not 5 star quality " Read full review on TripAdvisor   1/11/2012 Vote      
9. issue was, middle of the night, the motion sensor obviously didn't select movement as we were asleep, same problem.
"Rooms are not 5 star quality " Read full review on TripAdvisor   1/11/2012 Vote      
10. I normally give the establishment the benefit of rectifying problems but in this case nothing was done.
"Avoid " Read full review on TripAdvisor   12/25/2011 Vote      
   
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