Sheraton Austin, Austin, Issue

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Rank

23rd

Out of 287

Sheraton Austin	Average Price: $220 Check Rates

Hotel Class:

701 East 11th Street

Austin, 78701 View map

4-Star Hotel Rank: 11 of 23
Average review rating: 3.45

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (251) , TripAdvisor (231) , YahooTravel (9)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (2) annoy (4) avoid (10) awful (6) bad (15) bed bugs (2) big deal (5) broken (4) complain (14) complaint (5) damage (4) dated (8) dirty (19) disappoint (14) expensive (14) filthy (5) frustrated (5) hard (14) hate (3) horrible (8) incompetence (3) inconvenient (3) irritate (3) issue (21) lack (5) loud (5) mediocre (3) mess (4) mildew (7) mold (12) nasty (3) negative (10) noise (20) noisy (10) overpriced (3) peeling (2) poor (6) problem (43) roach (3) rock (3) rude (6) slow (11) smell (43) stain (3) terrible (5) unacceptable (4) unfortunate (8) worn (7) worst (9) wrong (12)

Issue

Appears in 28 comments.

The following words were used in comments with Issue:
excellent (2) floor (3) friendly (2) good (2) hallway (3) helpful (3) hotel (8) location (3) nice (4) night (6) noise (2) not (6) pool (2) problem (5) rating (2) room (8) safety (2) service (2) staff (3) well (2)

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1. As it turns out, I had an issue with family and couldn't make it.

"I messed up, but they didn't help " Read full review on TripAdvisor 5/14/2012 Vote

2. The biggest issue with my stay here is that I was never once able to gain access to their Internet in my room during my entire 36 hour stay.

"A hotel in need of renovations " Read full review on TripAdvisor 2/26/2012 Vote

3. both mornings when I left my room there were issues with drunken people in the hallways that were just making it back to the hotel and the second morning there was vomit all over the hallway, near the elevator, that the hotel staff was trying to desperately clean up as fast as they could.

"Nice Rooms! " Read full review on TripAdvisor 1/14/2012 Vote

4. We did report the issue again at checkout, and were offered some extra star wood points and an apology.

"Rooms are not 5 star quality " Read full review on TripAdvisor 1/11/2012 Vote

5. issue was, middle of the night, the motion sensor obviously didn't select movement as we were asleep, same problem.

"Rooms are not 5 star quality " Read full review on TripAdvisor 1/11/2012 Vote

6. Stayed here for two nights over the weekendHotel itself is excellent, reception was great, parking is easy, well located, Breakfast was relly nice, health centre and pool/jacuzzi really niceRoom itaelf had a musty smell, and our biggest issue was the heating/cooling unit was really really weak.

"Rooms are not 5 star quality " Read full review on TripAdvisor 1/11/2012 Vote

7. Most recently we received outstanding service from Landon, the Manager on Duty, related to a reservation issue.

"Excellent Hotel in Austin " Read full review on TripAdvisor 1/3/2012 Vote

8. Matters were raised with the front desk but they were unable to deal with any of my issues.

"Avoid " Read full review on TripAdvisor 12/25/2011 Vote

9. Unless you intend to spend a large amount of time hanging out in the hallway, however, this isn't a huge issue, especially given the excellent rates.

"Nice hotel, cool location, rooms a bit dated " Read full review on TripAdvisor 12/24/2011 Vote

10. No issues with the hotel overall, I just don't like walking down Red River St.

"Nice big rooms, great service " Read full review on TripAdvisor 12/14/2011 Vote