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Rank
51st
Out of 493

Westin San Francisco

Average Price: $247  
 
Hotel Class:
50 Third Street
San Francisco, 94103 View map  
4-Star Hotel Rank: 27 of 37
Average review rating: 4.05
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (65) , MyTravelGuide (539) , Travelocity (3) , TripAdvisor (727) , YahooTravel (46)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 39 comments. 
The following words were used in comments with Rude:
bar (3)   customer (3)   desk (10)   good (4)   guest (3)   helpful (3)   hotel (8)   lacking (3)   liked (3)   location (3)   night (4)   not (14)   phone (2)   rating (2)   reservation (3)   room (5)   service (6)   staff (24)   unhelpful (3)   wondering (2)    
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1. Went down and talked to the same rude Concierge and got them printed but it seemed like it was a pain for her.
"Not up to Westin standards " Read full review on TripAdvisor   11/13/2011 Vote      
2. We went down and used the Concierge where a very rude woman gave us a rushed set of directions that turned out to be false.
"Not up to Westin standards " Read full review on TripAdvisor   11/13/2011 Vote      
3. Reading other reviews while staff was not rude to me, service is a bit impersonal given such a big hotel.
"Good experience " Read full review on TripAdvisor   8/21/2011 Vote      
4. As well, the men at the baggage counter were rude to my mom when she asked a quick question about the Giants.
"Definitely not Westin quality I have come to expect " Read full review on TripAdvisor   8/19/2011 Vote      
5. I found the staff to be very rude and not willing to help.
"Definitely not Westin quality I have come to expect " Read full review on TripAdvisor   8/19/2011 Vote      
6. The Westin has amazing rooms, great views and a good location - the only reason for my average rating is rudeness we encountered from staff here.
"Very nice rooms- questionable service" " Read full review on TripAdvisor   3/12/2011 Vote      
7. The Westin has amazing rooms, great views and a good location - the only reason for my average rating is rudeness we encountered from staff here.
"Very nice rooms- questionable service" " Read full review on TripAdvisor   3/12/2011 Vote      
8. The front desk staff are very helpful, the bar staff are ok however a bit rude at times so improvement on customer service needed here.
"Central, Reliable and Comfortable " Read full review on TripAdvisor   1/26/2011 Vote      
9. From the very rude valet to the lack of attention to detail:1.
"So near and yet so far " Read full review on TripAdvisor   12/10/2010 Vote      
10. Problems from questioning my wife's choices when ordering room service, rude operators, giving incorrect information, valet that tells you he installed the car seat that ended up not even being attached.
"I had the same experience as riggindiva below...poor service " Read full review on TripAdvisor   12/8/2010 Vote      
   
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