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Rank
51st
Out of 493

Westin San Francisco

Average Price: $247  
 
Hotel Class:
50 Third Street
San Francisco, 94103 View map  
4-Star Hotel Rank: 27 of 37
Average review rating: 4.05
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (65) , MyTravelGuide (539) , Travelocity (3) , TripAdvisor (727) , YahooTravel (46)
SAFE TO BOOK ? (3/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Mistake
Appears in 13 comments. 
The following words were used in comments with Mistake:
apology (3)   bad (2)   breakfast (2)   customer (3)   experience (2)   free (2)   hotel (3)   not (2)   room (3)   service (5)    
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1. While I do understand mistakes happen, and hotels do get overbooked, the least I expect is an explanation, smile and apology.
"Poor service in a good hotel " Read full review on TripAdvisor   10/16/2011 Vote      
2. No apology was made as to the mistake with the reservation, nor any service recovery attempted.
"Poor service in a good hotel " Read full review on TripAdvisor   10/16/2011 Vote      
3. It took 3 weeks 3 phone calls about 5 emails and 2 different credits to get reimburse for their mistake.
"bad management " Read full review on TripAdvisor   5/23/2011 Vote      
4. Booked for Westin Saint Francis Union Square on the internet site,but did not book myself,arrived by taxi from SFO was informed by the reception of the wrong booking and we were not the first one today to make this mistake.
"A safe bet for Union Square location " Read full review on TripAdvisor   1/16/2011 Vote      
5. - told EVERY one -0OOPPS honest mistake - when I pointed it out - they said - 'Oh so you are one of those HUH.
"YUCK YUCK YUCK!!!! " Read full review on TripAdvisor   1/4/2011 Vote      
6. when it came to the checkout date we recieved a bill and when I went down she was there and she said she was going to correct the mistake on the room service.
"Great Location, nice hotel, bad customer service!! " Read full review on TripAdvisor   8/3/2010 Vote      
7. There was a mistake booking our room through an online travel site- we were supposed to be 4 people in a 2-Queen room.
"Worst hotel experience EVER. Slept 4 people in 1 bed with Urine-Soaked floor. " Read full review on TripAdvisor   7/16/2010 Vote      
8. BIG MISTAKE.
"Beware of rooms near the elevator! " Read full review on TripAdvisor   12/3/2008 Vote      
9. They did charge us for items that we didn't consume, so that was upsetting, however they fixed the mistake immediately.
Read full review on MyTravelGuide   6/4/2008 Vote      
10. Yes, Ok the food was alright, but this is San Francisco, there are plenty of better and cheaper places to eat, please learn from our mistake.
"Great location, great room, great service. " Read full review on TripAdvisor   1/10/2008 Vote      
   
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