W Chicago Lakeshore, Chicago, Mistake

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Rank

26th

Out of 415

W Chicago Lakeshore	Average Price: $326 Check Rates

Hotel Class:

644 North Lake Shore Drive

Chicago, 60611 View map

4-Star Hotel Rank: 10 of 39
Average review rating: 3.72

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (43) , MyTravelGuide (560) , Travelocity (12) , TripAdvisor (702) , YahooTravel (64)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (6) a bit small (9) annoy (21) avoid (8) awful (12) awkward (11) bad (47) big deal (6) broken (6) chipped (8) complain (29) complaint (16) cramped (6) dated (5) difficult (8) dirty (30) disappoint (50) disturbing (7) downside (11) expensive (50) filthy (5) hard (30) horrible (21) issue (61) lack (17) loud (63) mediocre (7) mistake (13) negative (25) noise (35) noisy (21) overpriced (10) poor (23) pricey (16) problem (64) ridiculous (11) rock (21) rude (14) sad (5) slow (14) smell (27) terrible (14) tiny (21) uncomfortable (15) unfortunate (20) unfriendly (6) weird (15) worn (19) worst (20) wrong (25)

Mistake

Appears in 12 comments.

The following words were used in comments with Mistake:
courtesy (2) double (2) night (3) reservation (2) reviews (2) room (2)

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1. This was the mistake.

"Nothing special, noisy room " Read full review on TripAdvisor 9/24/2011 Vote

2. I tried to be calm and understanding regarding many mistakes.

"Terrible Service, Attitude, and Rooms " Read full review on TripAdvisor 7/26/2010 Vote

3. A half-hour ordeal ensued with a manager (Sasha) who insisted my reservation was only for one night (though I had an itinerary and materials given me at check-in that clearly stated two nights) and suggested that somehow I had made the mistake.

"They had me, then they lost me...literally. But still lots of good amenities and terrific location. " Read full review on TripAdvisor 11/20/2009 Vote

4. I was ok with this mistake when the lady at the desk bought us drinks while we waited to get a hold of my father-in-law (who is a lawyer who happened to be stuck in court).

"Terrible Customer Service-Front Desk and Management " Read full review on TripAdvisor 8/12/2009 Vote

5. Understandable to an extent, but again our names were not on the reservation due to a booking mistake.

"Terrible Customer Service-Front Desk and Management " Read full review on TripAdvisor 8/12/2009 Vote

6. Am I crazy? Did they just screw us sideways and then offer to let us pay more-- AGAIN-- as a 'courtesy'?I point this out in subsequent correspondence and am basically told I can take this version of customer service or leave it, and furthermore, they don't believe their agent did make a mistake (my boyfriend and I were both on the call, we made no mistake) or-- and they literally said this-- that this particular agent EVER makes a mistake.

"Never Ever Again. Ever. " Read full review on TripAdvisor 3/22/2009 Vote

7. Eight hours later and more than a bit of anxiety and sweat, the last W Lakeshore employee I spoke with calls me to tell me they made a mistake and the room is DOUBLE-- YES, DOUBLE-- what they quoted us, but due to their mistake and the vast price difference, they will do me the 'courtesy' (?.

"Never Ever Again. Ever. " Read full review on TripAdvisor 3/22/2009 Vote

8. Just got back from our seven day trip in Chicago, it was our first time to visit and I wanted to share my review of this hotel, some great eating and sight-seeing places to go to and some mistakes that we made.

"Didn't disappoint " Read full review on TripAdvisor 3/21/2009 Vote

9. Frankly, it was a bit of a mistake.

"Not what we expected " Read full review on TripAdvisor 5/19/2008 Vote

10. At night there was even a 'bouncer' near the elevators to our room so that someone from the public bar wouldn`t stumble upstairs by mistake.

"If you are trendy, this is the place for you " Read full review on TripAdvisor 8/29/2007 Vote