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Rank
31st
Out of 415

Sutton Place Hotel

Average Price: $310  
 
Hotel Class:
21 East Bellevue Place
Chicago, 60611 View map  
4-Star Hotel Rank: 14 of 39
Average review rating: 4.33
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (54) , MyTravelGuide (108) , Travelocity (8) , TripAdvisor (311) , YahooTravel (9)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Lack
Appears in 15 comments. 
The following words were used in comments with Lack:
coffee (5)   complaints (4)   floor (2)   hallway (2)   hotel (5)   ice (3)   lacking (15)   loud (2)   luxurious (2)   negative (2)   noise (4)   responsive (2)   room (5)   service (2)   sleep (2)   staff (2)   unwelcoming (2)    
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1. If I had just one thing to say negative about this place would be the lack of WiFi.
"very nice place with very nice employees " Read full review on TripAdvisor   8/19/2011 Vote      
2. What was lacking was the usual congenial attitude of most Chicagoans, especially those in the service industry.
"Nice property, amenities and attitudes need a little work " Read full review on TripAdvisor   7/12/2011 Vote      
3. Due to the time and my lack of ambition I decided to suck it up and stay in the ratty carpet room.
"A little long in the tooth " Read full review on TripAdvisor   4/19/2011 Vote      
4. The staff response to complaints of noise, which included people talking loudly in the hallways till 4 AM was to turn their backs and make us feel unwelcome for remarking on the noise and our lack of sleep.
"Third time was not a charm!! Disappointing! " Read full review on TripAdvisor   11/21/2010 Vote      
5. The staff response to complaints of noise, which included people talking loudly in the hallways till 4 AM was to turn their backs and make us feel unwelcome for remarking on the noise and our lack of sleep.
"Third time was not a charm!! Disappointing! " Read full review on TripAdvisor   11/21/2010 Vote      
6. My only complaint was the lack of an ice machine on the floor and coffee in the room.
"Fabulous location, wonderful views, quiet rooms " Read full review on TripAdvisor   11/5/2010 Vote      
7. My only complaint was the lack of an ice machine on the floor and coffee in the room.
"Fabulous location, wonderful views, quiet rooms " Read full review on TripAdvisor   11/5/2010 Vote      
8. This hotel definitely lacks in customer service an etiquette.
"The worst Customer Service ever " Read full review on TripAdvisor   8/6/2010 Vote      
9. The lack of easy access to ice for our room, or coffee in the morning could lead us, however, to seek a different hotel in that great neighborhood on our next stay.
Read full review on MyTravelGuide   7/17/2008 Vote      
10. The one negative - lack of a coffee maker in the room - turned out to be a positive.
"Fabulous Hotel, Great Location " Read full review on TripAdvisor   12/20/2007 Vote      
   
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