Sutton Place Hotel, Chicago, Complain

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OpinionWell
Rank

31st

Out of 415

Sutton Place Hotel	Average Price: $310 Check Rates

Hotel Class:

21 East Bellevue Place

Chicago, 60611 View map

4-Star Hotel Rank: 14 of 39
Average review rating: 4.33

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (54) , MyTravelGuide (108) , Travelocity (8) , TripAdvisor (311) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 10 comments.

The following words were used in comments with Complain:
does (2) hotel (2) nice (2) not (3) okay (2) room (5) view (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel is nice, a little dated in decor, but clean so I can't complain.

"Comfortable Accomodations " Read full review on TripAdvisor 1/30/2012 Vote

2. When I complained about this nothing was done nor offered.

"Location excellent! However, lacking the "X Factor" " Read full review on TripAdvisor 12/12/2011 Vote

3. When I complained to the desk, they sent up the Engineer (no, really, the Engineer), who was just as baffled as I was.

"Nice property, amenities and attitudes need a little work " Read full review on TripAdvisor 7/12/2011 Vote

4. I loved the Talbot and so glad we did complain to get an enjoyable stay and such a nice place.

"Wish we could have stayed... " Read full review on TripAdvisor 5/17/2011 Vote

5. The hotel itself was just okay, rather outdated, but nothing I would have complained about if I hadn't had such a bad experience with them regarding my husband's wedding ring.

"My husband's wedding ring was taken from our room, and hotel doesn't seem to care. " Read full review on TripAdvisor 12/19/2010 Vote

6. Okay, we got a great rate on priceline name your price, so I can't complain, but I will anyway, the room on priceline does not guarantee you 2 doubles or 1 king, so when we checked in at 5:30 pm they stated only 1 king room available, so we had to pay extra 25 per night for one rollaway, all that would fit.

"Not the greatest for family with grade school children " Read full review on TripAdvisor 7/14/2009 Vote

7. I would have complained but my husband does not like doing that, so we stuck with it.

"Ask to see other rooms! " Read full review on TripAdvisor 5/27/2008 Vote

8. We chose a lakeview room, on a high floor, mainly for the views and you can`t complain about the views.

"A classy hotel in the heart of the Gold Coast " Read full review on TripAdvisor 7/7/2007 Vote

9. There is absolutely nothing that I could complain about.

Read full review on MyTravelGuide 3/18/2006 Vote

10. Now, I`m not complaining about handicapped rooms, and some of them have been the most luxurious rooms I have ever been in.

"Customer service is really slipping " Read full review on TripAdvisor 11/7/2005 Vote