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Rank
31st
Out of 415

Sutton Place Hotel

Average Price: $310  
 
Hotel Class:
21 East Bellevue Place
Chicago, 60611 View map  
4-Star Hotel Rank: 14 of 39
Average review rating: 4.33
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (54) , MyTravelGuide (108) , Travelocity (8) , TripAdvisor (311) , YahooTravel (9)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complaint
Appears in 16 comments. 
The following words were used in comments with Complaint:
coffee (2)   complaints (17)   floor (2)   hallway (2)   ice (2)   lacking (4)   loud (2)   noise (4)   not (3)   responsive (2)   room (4)   sleep (2)   small (2)   staff (3)   unwelcoming (2)    
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1. No complaints in the 6 days we stayed.
"Convenient Location " Read full review on TripAdvisor   5/17/2012 Vote      
2. The only complaint we really had was there were no plugs next to the bedside tables so our cell phones (also double as alarm clocks) were on the other side of the room.
"Great hotel in great location " Read full review on TripAdvisor   11/10/2011 Vote      
3. My only complaint was that they never refilled our minibar, but I'm sure they would have if we had called downstairs.
"Stellar Location, Great Hotel " Read full review on TripAdvisor   11/8/2011 Vote      
4. Only complaint was that it was to have a Continental breakfast included, which it did but a very MODEST one.
"Great Location " Read full review on TripAdvisor   10/12/2011 Vote      
5. My only complaint was not being able to see my hotel bill on the TV.
"Very nice hotel " Read full review on TripAdvisor   8/20/2011 Vote      
6. The tv could be updated, but thats really my only complaint.
"Great time, service and location " Read full review on TripAdvisor   7/5/2011 Vote      
7. My last complaint is also a service complaint.
"The Sutton Stay " Read full review on TripAdvisor   3/23/2011 Vote      
8. The staff response to complaints of noise, which included people talking loudly in the hallways till 4 AM was to turn their backs and make us feel unwelcome for remarking on the noise and our lack of sleep.
"Third time was not a charm!! Disappointing! " Read full review on TripAdvisor   11/21/2010 Vote      
9. The staff response to complaints of noise, which included people talking loudly in the hallways till 4 AM was to turn their backs and make us feel unwelcome for remarking on the noise and our lack of sleep.
"Third time was not a charm!! Disappointing! " Read full review on TripAdvisor   11/21/2010 Vote      
10. My only complaint was the lack of an ice machine on the floor and coffee in the room.
"Fabulous location, wonderful views, quiet rooms " Read full review on TripAdvisor   11/5/2010 Vote      
   
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