4. And, (2) despite the ES website touting new flatscreens in the living room areas, we had an old tube TV; (3) we waited over an hour for an extra blanket and pillow to be delivered for the kids sleeping on the pull-out sofa; (4) our food tray from room service (dirty dishes) sat out in the hall for 2 days; (5) the chlorine was too strong in the tiny pool; (6) the bar sink faucet was loose; (7) creamer packets for coffee weren't always replaced; (8) and there were never enough hand towels (there are 3 separate in-room sinks).