Embassy Suites Chicago, Chicago, Complaint

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Rank

59th

Out of 415

Embassy Suites Chicago	Average Price: $342 Check Rates

Hotel Class:

511 North Columbus Drive

Chicago, 60611 View map

3-Star Hotel Rank: 21 of 73
Average review rating: 4.17

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (106) , MyTravelGuide (622) , Travelocity (16) , TripAdvisor (497) , YahooTravel (54)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (11) avoid (11) bad (41) big deal (6) broken (13) chipped (20) complain (19) complaint (19) damage (11) dated (8) difficult (8) dirty (19) disappoint (34) disgust (4) disturbing (8) downside (9) expensive (30) gross (5) hard (26) hassle (8) horrible (8) inconvenient (9) issue (31) lack (6) loud (18) mediocre (6) mold (9) nasty (5) negative (18) noise (34) noisy (19) outrageous (4) peeling (4) poor (17) pricey (4) problem (58) ridiculous (7) rude (9) shock (7) slow (8) smell (19) tear (5) terrible (18) tiny (10) too small (5) uncomfortable (9) unfortunate (9) worn (8) worst (10) wrong (6)

Complaint

Appears in 46 comments.

The following words were used in comments with Complaint:
$ (3) bed (2) biggest (2) complaints (46) concierge (3) extra (3) food (3) hotel (8) internet (4) kid (4) liked (2) never (3) nice (4) not (6) reception (3) room (9) small (2) staff (4) suite (3) valet (4)

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1. The only complaint that I had, was there was never a concierge at their desk.

"Excellent hotel with great amenities " Read full review on TripAdvisor 5/3/2012 Vote

2. We made it to our room, and really had no complaints.

"Stay above average " Read full review on TripAdvisor 4/9/2012 Vote

3. no complaint.

"embassy suite - lakefront " Read full review on TripAdvisor 2/26/2012 Vote

4. The room was clean, a standard hotel room, no complaints.

"Great Value & Fantastic Location! " Read full review on TripAdvisor 2/23/2012 Vote

5. Two complaints.

"Great Staff, Nice Location, Lots to Eat " Read full review on TripAdvisor 2/9/2012 Vote

6. The only complaint would be that the valets were understaffed and over-worked.

"Nice stay, friendly staff....great breakfast! " Read full review on TripAdvisor 12/8/2011 Vote

7. This is the first time we have ever had a complaint at a Hilton brand hotel.

"horrible room on a busy weekend " Read full review on TripAdvisor 10/21/2011 Vote

8. Other than the walkway, the only other complaint I heard from my family was that the breakfast food was cold.

"Nice Room but Scary Trip to Get There! " Read full review on TripAdvisor 9/7/2011 Vote

9. My biggest complaint about this hotel is that they charge so much for internet.

"My choice each year " Read full review on TripAdvisor 8/30/2011 Vote

10. The facilities were nice, but one MAJOR complaint I have is the internet.

"Would stay there again, not for people with acrophobia. " Read full review on TripAdvisor 8/11/2011 Vote