Grand Hyatt New York, New York City, Poor

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Rank

147th

Out of 676

Grand Hyatt New York	Average Price: $430 Check Rates

Hotel Class:

Park Avenue at Grand Central Terminal

New York City, 10017 View map

4-Star Hotel Rank: 55 of 106
Average review rating: 3.62

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (74) , MyTravelGuide (4648) , Travelocity (44) , TripAdvisor (929) , YahooTravel (64)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (7) annoy (18) avoid (18) awful (9) bad (66) bed bugs (9) complain (45) complaint (22) damage (6) dated (14) difficult (12) dirty (30) disappoint (66) disgust (7) downside (12) expensive (87) filthy (8) frustrated (6) hard (20) hardly (8) horrible (12) ignored (6) inconvenient (7) issue (34) lack (27) loud (21) mildew (7) mistake (8) mold (24) negative (29) noise (109) noisy (36) overpriced (14) poor (21) pricey (29) problem (91) ridiculous (12) rude (12) shock (14) slow (15) smell (32) stain (6) terrible (14) tiny (38) too small (10) uncomfortable (10) unfortunate (12) worn (24) worst (18) wrong (7)

Poor	Appears in 158 comments.

The following words were used in comments with Poor:
bathroom (12) clean (5) condition (5) customer (7) desk (5) expectation (7) great (6) helpful (7) hotel (32) housekeeping (9) lacking (5) lighting (17) location (9) not (27) quality (17) recommend (6) room (83) service (49) staff (20) view (10)

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1. Lighting in the room was poor and it was difficult for both of us to get ready at the same time.

"Great location, but.... " Read full review on TripAdvisor 1/19/2010 Vote

2. The hotel is huge, and with the amount of guest you see coming and going throughout the lobby, we'd expect it to be very noisy and staff give poor customer service - well, that wasn't the case.

"Perfect Gem " Read full review on TripAdvisor 1/4/2010 Vote

3. Only negative was poor soundproofing of the doors between the rooms.

"Comfort in the midst of confusion " Read full review on Expedia 10/13/2009 Vote

4. The room itself was in poor condition.

"It's simply not clean. Great location...dismal service. Unclean hotel that could be much better, " Read full review on TripAdvisor 9/30/2009 Vote

5. ), and poor lighting.

"Great location! " Read full review on Expedia 9/3/2009 Vote

6. Water pressure in the shower was poor.

Read full review on MyTravelGuide 8/19/2009 Vote

7. The public areas were very nice, but the service was poor at best.

Read full review on TripAdvisor 8/12/2009 Vote

8. Maid service was poor, room and bathroom just got a quick going over, bath not cleaned adequately - and yes, we did leave a tip for housekeeping every day.

"Worst Hyatt I have evey stayed in " Read full review on TripAdvisor 8/11/2009 Vote

9. poor quality toiletries and on two occassions, maid service forgot to replenish said toiletries.

"Worst Hyatt I have evey stayed in " Read full review on TripAdvisor 8/11/2009 Vote

10. all rooms tend to be dark with poor lighting and uncomfrtable pillows in my opinion.

"needs to be renovated " Read full review on TripAdvisor 7/26/2009 Vote