Grand Hyatt New York, New York City, Issue

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Rank

147th

Out of 676

Grand Hyatt New York	Average Price: $430 Check Rates

Hotel Class:

Park Avenue at Grand Central Terminal

New York City, 10017 View map

4-Star Hotel Rank: 55 of 106
Average review rating: 3.62

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (74) , MyTravelGuide (4648) , Travelocity (44) , TripAdvisor (929) , YahooTravel (64)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (7) annoy (18) avoid (18) awful (9) bad (66) bed bugs (9) complain (45) complaint (22) damage (6) dated (14) difficult (12) dirty (30) disappoint (66) disgust (7) downside (12) expensive (87) filthy (8) frustrated (6) hard (20) hardly (8) horrible (12) ignored (6) inconvenient (7) issue (34) lack (27) loud (21) mildew (7) mistake (8) mold (24) negative (29) noise (109) noisy (36) overpriced (14) poor (21) pricey (29) problem (91) ridiculous (12) rude (12) shock (14) slow (15) smell (32) stain (6) terrible (14) tiny (38) too small (10) uncomfortable (10) unfortunate (12) worn (24) worst (18) wrong (7)

Issue

Appears in 107 comments.

The following words were used in comments with Issue:
bathroom (14) bed (4) clean (5) complain (6) desk (12) elevator (8) floor (9) good (5) hotel (32) lobby (7) mildew (9) much (6) noise (7) not (23) room (41) service (6) small (9) smell (6) staff (10) water (5)

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1. These points definitely helped to overshadow the cleaning issues.

"Great Location, fair accomodation " Read full review on TripAdvisor 2/15/2010 Vote

2. We were willing to pay to do this, but we were told that it wouldn't be an issue and there would be no charge.

"Excellent Customer Service! " Read full review on TripAdvisor 1/28/2010 Vote

3. The hotel is older and there are some issues, but the customer service is excellent.

"Excellent Customer Service! " Read full review on TripAdvisor 1/28/2010 Vote

4. Front desk was busy, but I was helped quickly and checking in early wasn't an issue.

"Fantastic location " Read full review on TripAdvisor 11/27/2009 Vote

5. With hotels fighting each other to keep in business in this economy, abusive service and rooms with cleanliness issues do not win repeat customers.

"Not entirely a Grand Hyatt...maybe a moderately OK one. " Read full review on TripAdvisor 10/13/2009 Vote

6. I am hoping the hotel had this issue resolved because it really is a beautiful hotel and very nicely appointed rooms other than bug issue.

"I was bit by bed bugs! " Read full review on TripAdvisor 9/20/2009 Vote

7. After a good night, reception called us and asked us to move to two other rooms at an other floor to due some issues with the water, they mentionned that they will manage our luggage if we packed before leaving, in compensation they gave us breakfast coupons for the duration of our stay.

"No Service " Read full review on TripAdvisor 9/9/2009 Vote

8. ALTHOUGH WE HAD AN ISSUE WITH THE ROOM ACCOMODATIONS THE YOUNG MAN WHO CHECKED US IN UPGRADED US TO A NICER ROOM AND WHEN HE DISCOVERED IT WAS NOT ONLY MY BIRTHDAY BUT MY BEST FREINDS BIRTHDAY, HE ENT A BOTTLE OF WINE TO OUR ROOM.

"NEW YORKS BEST EVEN ON A BUDGET " Read full review on Expedia 8/5/2009 Vote

9. The only issue we had with the room was the day we asked for our room to be cleaned housekeeping did not provide us with enough replacement towels for the three of us.

"Clean, central location and service with a smile " Read full review on TripAdvisor 7/23/2009 Vote

10. We would stay here again with no issues.

"Pleasantly Surprised " Read full review on TripAdvisor 7/16/2009 Vote