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Rank
147th
Out of 676

Grand Hyatt New York

Average Price: $430  
 
Hotel Class:
Park Avenue at Grand Central Terminal
New York City, 10017 View map  
4-Star Hotel Rank: 55 of 106
Average review rating: 3.62
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (74) , MyTravelGuide (4648) , Travelocity (44) , TripAdvisor (929) , YahooTravel (64)
SAFE TO BOOK ? (3/5 issues found)
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Damage
Appears in 16 comments. 
The following words were used in comments with Damage:
$ (2)   bathtub (2)   car (2)   ceiling (4)   clean (2)   company (2)   credit (2)   housekeeping (2)   mold (2)   night (4)   not (2)   personable (2)   poor (2)   reputation (2)   responsive (4)   roach (2)   room (8)   staff (3)   voucher (2)   water (3)    
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1. The corridors and elevators are, again, a little outdated (not damaged, just older), but the room decor is modern, bright and crisp.
"PLANNING TO STAY THERE AGAIN " Read full review on TripAdvisor   4/9/2010 Vote      
2. I later had a conversation with a member of staff who advised that all the TVs are checked daily, the suggestion being that we had damaged the TV and were trying to duck out of accepting responsibility for this (third and biggest niggle).
"A few niggles, but generally good " Read full review on TripAdvisor   7/22/2009 Vote      
3. On moving to our new rooms on day two, we noticed that one of the televisions was damaged and reported this to the front desk.
"A few niggles, but generally good " Read full review on TripAdvisor   7/22/2009 Vote      
4. The only major downside to our trip was that parking was $57 per night (we decided to pay it to save time since we were only in town one night and also since we could take it up with the hotel if the car was damaged.
"Great Night in Manhattan " Read full review on TripAdvisor   4/30/2009 Vote      
5. The valet company says that they are not responsible for damage or theft to the car while in their possession.
"Valet service stole my iPod " Read full review on TripAdvisor   12/12/2007 Vote      
6. The hideous striped shower curtain had pulls and other damage, the grout in the bathtub was moldy, and the doorjamb in the bathroom was nicked and gouged and missing paint.
"Like a Cheap Roadside Motel -- Horribly, Horribly Disappointing " Read full review on TripAdvisor   10/1/2007 Vote      
7. They damaged my luggage.
Read full review on MyTravelGuide   7/12/2007 Vote      
8. The 1st room that I stayed in was very, very dusty, had visible water damage in the ceiling tile.
Read full review on MyTravelGuide   2/26/2007 Vote      
9. The 1st room that I stayed in was very, very dusty, had visible water damage in the ceiling tile.
Read full review on MyTravelGuide   2/26/2007 Vote      
10. While the housekeeping staff was very responsive to coming personally to our room (damage control) to clean up the roach, they have been lax in processing a credit for us for the mishap, in the form of a one-night-free voucher at any grand Hyatt.
Read full review on MyTravelGuide   2/14/2007 Vote      
   
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