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OpinionWell
Rank
84th
Out of 676

Crowne Plaza Times Square Manhattan

Average Price: $439  
 
Hotel Class:
1605 BROADWAY Manhattan
New York City, 10019 View map  
4-Star Hotel Rank: 33 of 106
Average review rating: 4.29
OpinionWell Value Index: 3
Traveler reviews analyzed: YahooTravel (56) , MyTravelGuide (941) , Expedia (89) , TripAdvisor (1208) , BedBugRegistry (6)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 79 comments. 
The following words were used in comments with Rude:
attitude (5)   bad (3)   change (4)   checkout (3)   clerk (6)   customer (3)   desk (15)   employee (3)   extremely (5)   helpful (8)   hotel (10)   management (5)   night (8)   not (11)   park (3)   reception (9)   room (15)   service (7)   staff (33)   tip (4)    
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1. The worst thing was the attitude of the reception staff - generally rude.
"Great rooms , great location " Read full review on TripAdvisor   5/7/2012 Vote      
2. When we arrived back, it was around 3:30 and Sandra had already left for the day, and the young lady that waited on me was rude and hateful.
"Not what I expected " Read full review on TripAdvisor   4/3/2012 Vote      
3. Overall we were not at all impressed, from the time of check-in to the time of check-out we found the staff to be unhelpful verging on rude, as a platinum member of the priority club I asked about a room upgrade on checking in but was laughed at and told no, were busy ?Was given free wifi internet but the code offered didnt work so was told id have to charge it to my room and request it taken off my bill when we checked out, which after a little chat with reception was removed from the bill when we did in fact check out.
"Poor compared to other CPs " Read full review on TripAdvisor   3/31/2012 Vote      
4. - I've noticed some people have commented on the rudeness of the staff.
"Awesome Location! " Read full review on TripAdvisor   2/29/2012 Vote      
5. The lady at reception that dealt with the issue was rude, arrogant and inpolite.
"Great Hotel & Location- Average Staff!! " Read full review on TripAdvisor   2/28/2012 Vote      
6. Staff can be anything from very professional and helpful to downright disinterested and rude.
"Good Location - Poor Service " Read full review on TripAdvisor   2/13/2012 Vote      
7. Firstly the bar person ought to have been more attentive, as when my husband paid the barman, we left to go to our room, a couple of minutes later a waitress came running after us to say we hadnt paid our bill, which was very embarassing as we were talking to Richard at the time about my camera,so was rather rude - but she apologised quietly.
"" 50 th " Birthday, Trip of a lifetime ! " Read full review on TripAdvisor   2/10/2012 Vote      
8. We met Al Valdes, your director of Saftey and Security who was rude, aggressive, unapologetic (both in the room and at reception).
"Raw Burger Complaint dealt with by 6 intimidating security guards " Read full review on TripAdvisor   1/16/2012 Vote      
9. Raquel (duty manager) then sorted out issues and apologised for the rude behaviour of one of the staff members.
"great location...but " Read full review on TripAdvisor   1/10/2012 Vote      
10. 20 minutes later after no one had been, we phoned down again, to be told by a very rude male member of staff that we were going to be even more angry when he tells us we will have to wait at least another 20 mins.
"great location...but " Read full review on TripAdvisor   1/10/2012 Vote      
   
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