6. I went down to the front desk to complain to be told that he would send maintenance up to have a look, 15 minutes later I was still waiting and desperate to get some sleep so went down again to see what was happening only to be told that he had no idea what time someone would be up as they were very busy, as I was desperate to get some sleep I explained this and the gentleman asked if I would like to move rooms, he gave me another key to go and have a look at it to see if it was any better, we did and on entering the room the difference was incredible it was quieter, no connecting door and quite a bit cleaner, it didn't have a ''view'' but what there was was still essentially New York, we spent the rest of the holiday in this room and it was great.