Hanalei Bay Resort (formerly Aston), Princeville, Rude

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Rank

2nd

Out of 27

Hanalei Bay Resort (formerly Aston)	Average Price: $146 Check Rates

Hotel Class:

5380 Honoiki Road

Princeville, 96722 View map

3-Star Hotel Rank: 1 of 6
Average review rating: 3.91

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (5) , TripAdvisor (634) , YahooTravel (30)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 23 comments.

The following words were used in comments with Rude:
bar (2) concierge (2) desk (2) hotel (2) management (2) not (3) room (5) service (2) staff (10) super (2) towel (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. It was quite rude.

"Good location, OK hotel " Read full review on TripAdvisor 1/31/2012 Vote

2. We didn't experience any rudeness from them.

"Not a spa resort, but an awesome "home base"! " Read full review on TripAdvisor 9/5/2011 Vote

3. I was completely unimpressed with the service which bordered upon rude at times.

"great location but stay elsewhere. we didn't even have hot water in the shower. " Read full review on TripAdvisor 12/4/2010 Vote

4. The staff was rude (especially richard).

"HBR may be in Princeville but its not fit for.......anyone " Read full review on TripAdvisor 7/6/2010 Vote

5. We experienced a super rude waitress the 2nd day and a complete airhead the next.

"How the mighty has fallen... " Read full review on TripAdvisor 10/2/2009 Vote

6. Richard was not helpful and was down right rude.

"Disappointed " Read full review on TripAdvisor 5/3/2008 Vote

7. He informed us, very rudely, that there were no rooms available, even though we were willing to pay money for any room better than the one we had been given.

"Checked in, and Checked OUT in 1 hour! Do not stay in room 2201! " Read full review on TripAdvisor 3/18/2008 Vote

8. The older male bartender was rude everytime we were there and they took FOREVER with food.

"Amazing Stay...4323 was AWESOME! " Read full review on TripAdvisor 3/6/2008 Vote

9. The grounds are lush and tropical, we never have any problems with mildew, rude staff, or any of the other drawbacks mentioned by some other reviewers.

"Hanalei Bay Resort has the best condos in Kauai " Read full review on TripAdvisor 1/1/2008 Vote

10. Unfortunately, we were attending a wedding at the hotel and were forced to deal with the unprofessional, rude treatment and despicable hotel rooms.

"Don't Go To Hanalei Bay! " Read full review on TripAdvisor 10/10/2007 Vote