JW Marriott Hotel by the Galleria, Houston, Slow

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Slow	Appears in 7 comments.

The following words were used in comments with Slow:
elevator (3) hotel (2) not (3) room (4)

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1. In addition, upon checking in and going up to my room on the 18th floor, my key didn't work, I went back down to the lobby (BTW, the elevators can be slow in this hotel) with my luggage and asked for the key to be fixed.

"Great location and service " Read full review on TripAdvisor 3/25/2012 Vote

2. The $13 fee per 24 hours was steep but fine (company pays), but the connection was attrocious - very slow and spotty.

"Horrible Internet Situation " Read full review on TripAdvisor 2/22/2012 Vote

3. It took several tries to get a room with a decent view (I was offered two on a lower level looking out at a roof) and I must say 'Lee' could not have been more helpful in this effort, but I was later told by room service that the hotel was slow and only at 50% capacity, so I'm not sure why this should have been so difficult.

"I was disappointed...didn't feel like a JW " Read full review on TripAdvisor 4/7/2010 Vote

4. The elevators, all 6 of them, were excruciatingly slow and always very full.

"Nice Hotel, Inconvenient Location " Read full review on TripAdvisor 3/23/2010 Vote

5. Check in was slow and one of our rooms was not ready.

"Great Rooms But Lacking the Customer Service Chip " Read full review on TripAdvisor 7/18/2007 Vote

6. Check-in was slow given there were 5 people in line and only one attendant.

"Great location and price " Read full review on TripAdvisor 5/17/2007 Vote

7. Their elevators were slow, being looked into.

Read full review on MyTravelGuide 7/18/2005 Vote