JW Marriott Hotel by the Galleria, Houston, Disappoint

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Disappoint

Appears in 15 comments.

The following words were used in comments with Disappoint:
good (2) hotel (7) meal (2) not (4) rating (2) room (2)

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1. We did not eat in the hotel so I cannot address others' reviews of disappointment.

"Well maintained hotel, excellent Galleria location " Read full review on TripAdvisor 4/23/2012 Vote

2. Was a little disappointed with there not being a bell man waiting when we were valet parking; took several minutes for the guys to get one and apparently there was only 1 on duty for a Saturday afternoon.

"Great Location and Amenities " Read full review on TripAdvisor 2/2/2012 Vote

3. The only thing that was disappointing was there was limited options for children's meals.

"Very nice, relaxing stay. " Read full review on TripAdvisor 12/14/2011 Vote

4. My biggest disappointment this stay is that they no longer offer fresh fruit and water bottles in the gym area.

"Customer First! " Read full review on TripAdvisor 11/15/2011 Vote

5. Stayed here over the fourth of July weekend, and was very disappointed with customer service.

"Not up to JW standards " Read full review on TripAdvisor 7/5/2011 Vote

6. For our tenth wedding anniversary, we picked this hotel, and boy were we disappointed.

"Very subpar for JW Marriott " Read full review on TripAdvisor 7/3/2011 Vote

7. The only disappointment we had, was that the meals we ate in the lounge were lack lustre after we had to wait a considerable amount of time.

"Professional Service, Great Location " Read full review on TripAdvisor 6/3/2011 Vote

8. If you are familiar with the Marriott brand, this hotel will not disappoint.

"Clean and comfortable; would definitely stay again. " Read full review on TripAdvisor 1/27/2011 Vote

9. This hotel did not disappoint.

"Great location! " Read full review on TripAdvisor 12/23/2010 Vote

10. this hotel was higly rated so I was really disappointed on the whole, including lobby (very unimpressive) quality of the room furnishings, bath, you name it, other than the bed which was very comfortable with good sheets and the flat screen TV which was a good touch.

"I was disappointed...didn't feel like a JW " Read full review on TripAdvisor 4/7/2010 Vote