JW Marriott Hotel by the Galleria, Houston, Complaint

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 16 comments.

The following words were used in comments with Complaint:
complaints (16) internet (2) service (2)

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1. Any complaint I have ever had, they apologize and insist on making me happy.

"Customer First! " Read full review on TripAdvisor 11/15/2011 Vote

2. I have never stayed at a JW Marriott before, so I cannot compare it to their other locations, but I had a nice staying and no complaints.

"Nice Hotel! " Read full review on TripAdvisor 9/29/2011 Vote

3. Only real complaint was the noisy neibours on both sides.

"Great Hotel - location etc " Read full review on TripAdvisor 6/16/2010 Vote

4. The only complaint I have is that getting there in rush hour is terrible.

"Great rooms if you're willing to fight with traffic " Read full review on TripAdvisor 2/25/2010 Vote

5. Oh well, that is a minor complaint.

"Friendly service, great location, solid value " Read full review on TripAdvisor 3/4/2009 Vote

6. My only complaint is that there is no longer free parking in the lot across the street.

"Friendly service, great location, solid value " Read full review on TripAdvisor 3/4/2009 Vote

7. The one complaint I would have is being in a room adjacent to the elevators.

"Very nice and convenient " Read full review on TripAdvisor 2/16/2009 Vote

8. My only complaint is that it did not have complimentary internet; nor was the internet service wireless.

Read full review on MyTravelGuide 11/3/2008 Vote

9. My only complaint is that there was no highchair in the club breakfast area.

"Nice! " Read full review on TripAdvisor 6/8/2008 Vote

10. Bathroom did need some refurbishment but really only a small complaint.

"Across from the Gallaria Shopping Mall " Read full review on TripAdvisor 5/30/2008 Vote