JW Marriott Hotel by the Galleria, Houston, Negative

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Negative

Appears in 8 comments.

The following words were used in comments with Negative:
breakfast (3) clean (3) hotel (5) lacking (2) not (2) park (2) reviews (2) room (5) service (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Only 'negative' was we missed the driveway to get into front of hotel however, parking garage on the side made it easy to complete our trip and park.

"Fabulous " Read full review on TripAdvisor 5/6/2012 Vote

2. Lastly, I had two separate negative experiences with the hotel's staff; I was misled about breakfast hours once (told breakfast would be served until 10am on a Saturday because of a special event taking place at the hotel, when in fact breakfast was only served until 9am) and another time, after arriving at the hotel a little after midnight on a Saturday we asked the front desk agent if he could tell us of any delivery places that would still be open and the guy had no idea, conviniently suggesting we could order room service.

"I expected more from a JW Marriott. " Read full review on TripAdvisor 4/7/2011 Vote

3. Overall, there was nothing extremely negative about my stay at the JW Marriott Houston.

"I expected more from a JW Marriott. " Read full review on TripAdvisor 4/7/2011 Vote

4. - The food in the concierge lounge is great and often includes chicken skewers, chip/dip, egg rolls- The rooms are clean and spaciousThe only negatives I could think of would be the lack of variety in the room service menu and lack of upgrades available for preferred members.

"Excellent hotel for business travelers " Read full review on TripAdvisor 4/1/2011 Vote

5. I can't believe the negativity of some of the reviews I have just read.

"Wonderfull!! " Read full review on TripAdvisor 7/7/2009 Vote

6. My only negative would be that the cleaning staff didn't refresh my room because I had posted a do not disturb sign in the morning, but as soon as I called, they came to clean up.

Read full review on MyTravelGuide 6/4/2008 Vote

7. Only negative was that they could not get us into a king and we had to settle for a double room.

Read full review on MyTravelGuide 11/3/2005 Vote

8. I have seen negative reviews on this particular hotel before, but I was unable to validate any of them.

Read full review on MyTravelGuide 7/20/2005 Vote