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Rank
16th
Out of 165

Hilton Hawaiian Village

Average Price: $379  
 
Hotel Class:
2005 KALIA Road
Honolulu, 96815 View map  
4-Star Hotel Rank: 7 of 17
Average review rating: 3.99
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (121) , MyTravelGuide (121) , Travelocity (67) , TripAdvisor (2844) , YahooTravel (6)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 151 comments. 
The following words were used in comments with Rude:
area (8)   breakfast (6)   chair (10)   desk (15)   extremely (9)   friendly (7)   guest (12)   helpful (9)   hotel (16)   management (7)   most (9)   nice (6)   not (27)   personable (7)   pool (13)   room (12)   service (16)   staff (49)   towel (10)   waiter (6)    
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1. Waiters in Tropics are rude.
"Unfriendly and Over crowded " Read full review on TripAdvisor   5/21/2012 Vote      
2. I felt a lot of the hotel staff was rude and uncaring.
"Rainbow Towers " Read full review on TripAdvisor   5/14/2012 Vote      
3. thanks for hireing great help like all we delt with starting with mark in the back bus and transport lot he was very helpful and persons like him is why we will be returing back real soon we spent 3 days there out of 10 day vaction we made a big mistake going to maui for 7 days we where not very happy once we got to sheraton hotel with lousy' rude'y messy broken down hotel my wife and mysalf could not belive it grounds at the sheraton was nice but thats all poeple working there where mostly rude and had a chip on there shulder unlike the hilton i can't say how great they where and as for hilton grounds mush mush better then sheraton maui hilton pat yoursalfs on your back you won big time as far as we are concerned thank you all for showing us a very nice time we will be back roberto sanchez corona calif.
"great 'nice'awsome 'best " Read full review on TripAdvisor   5/8/2012 Vote      
4. In that time, little has changed about the property, but the staff have gotten quite rude.
"Wonderful location, but staff makes this a miserable place to stay " Read full review on TripAdvisor   4/30/2012 Vote      
5. We ate breakfast at other restaurants (walking distance)Forget about getting a service at the concierge, they won't even talk to you and are very rude.
"Worst Customer service and too much noise " Read full review on TripAdvisor   4/16/2012 Vote      
6. This rude remark was not what I expected at all.
"Truly Disappointed " Read full review on TripAdvisor   4/13/2012 Vote      
7. For one thing, the staff here was rude.
"Too busy, too crowded, too many rules and extra charges. " Read full review on TripAdvisor   4/9/2012 Vote      
8. We do think that the pool personnel should put a stop to people coming out at 7 AM, placing towels on beach chairs and then leaving the area to come back hours later; this is unfair to all the other guests when they can't find an available chair and the pool area is practically empty; people are generally rude and self-centered, but there is no reason the hotel cannont inforce this issue by removing towels from obviously un-occupied chairs to allow other guests a chance to use the pool area.
"Better than expected " Read full review on TripAdvisor   4/4/2012 Vote      
9. some of the workers in the restaurants and bars are rude.
"horrible beach with crowded, overrated, overpriced, and noisey hotel " Read full review on TripAdvisor   4/3/2012 Vote      
10. I called the family over for ID's to have a rude person named Camille inform me they would have to begin at the end of the line to check in.
"Is Paris in charge? They need some new management.... " Read full review on TripAdvisor   3/31/2012 Vote      
   
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