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Rank
16th
Out of 165

Hilton Hawaiian Village

Average Price: $379  
 
Hotel Class:
2005 KALIA Road
Honolulu, 96815 View map  
4-Star Hotel Rank: 7 of 17
Average review rating: 3.99
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (121) , MyTravelGuide (121) , Travelocity (67) , TripAdvisor (2844) , YahooTravel (6)
SAFE TO BOOK ? (4/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 328 comments. 
The following words were used in comments with Problem:
arrival (11)   beach (13)   chair (28)   elevator (13)   good (11)   hotel (42)   kid (11)   management (14)   never (39)   nice (13)   night (14)   not (66)   park (11)   pool (28)   resort (19)   room (59)   service (27)   staff (13)   towel (10)   walking (12)    
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1. Although the customer service was great in terms of general things, if you have a problem, all of a sudden, the customer service is horrible.
"Pretty hotel but hope that nothing goes wrong " Read full review on TripAdvisor   5/20/2012 Vote      
2. We complained and moved to a premier suite in the tapa tower which was much nicer, but we still had aircon problems and I had to call the front desk EVERY day to get extra towels- they routinely gave us 2 despite there being four people in the room.
"Disappointed! " Read full review on TripAdvisor   5/17/2012 Vote      
3. We were there spring break so it was very crowded so that could be some of the problem.
"Great Beach " Read full review on TripAdvisor   5/12/2012 Vote      
4. The family of 11 had 4 rooms so we had a fair bit of scope for problems to occur but our 10 day stay was great.
"Great family holiday at the Hilton. " Read full review on TripAdvisor   5/7/2012 Vote      
5. It is about 1/2 mile from the downtown Waikiki area, but walking is not a problem.
"Best Hotel around " Read full review on TripAdvisor   5/3/2012 Vote      
6. 95 per day) was down before we spent over an hour trying to figure out the problem ourselves.
"Overrated and expensive! " Read full review on TripAdvisor   5/3/2012 Vote      
7. We also experienced problems with the internet and, in particular, we would have appreciated some communication, via note, telephone call or otherwise, the internet (for which we paid $17.
"Overrated and expensive! " Read full review on TripAdvisor   5/3/2012 Vote      
8. problem 5) Expensive and lousy food.
"Don't stay here if you are a business traveler " Read full review on TripAdvisor   4/27/2012 Vote      
9. problem 6) Long lines.
"Don't stay here if you are a business traveler " Read full review on TripAdvisor   4/27/2012 Vote      
10. problem 7) See problem 1.
"Don't stay here if you are a business traveler " Read full review on TripAdvisor   4/27/2012 Vote      
   
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