Hilton Hawaiian Village, Honolulu, Mistake

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Rank

16th

Out of 165

Hilton Hawaiian Village	Average Price: $379 Check Rates

Hotel Class:

2005 KALIA Road

Honolulu, 96815 View map

4-Star Hotel Rank: 7 of 17
Average review rating: 3.99

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (121) , MyTravelGuide (121) , Travelocity (67) , TripAdvisor (2844) , YahooTravel (6)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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a bit pricey (26) annoy (63) avoid (110) awful (51) bad (257) broken (32) chipped (29) complain (173) complaint (102) dated (76) difficult (46) dirty (72) disappoint (232) downside (53) expensive (669) frustrated (24) hard (149) hardly (21) hassle (23) horrible (55) issue (130) lack (54) loud (107) mediocre (38) mess (22) mistake (35) negative (130) nightmare (22) noise (127) noisy (75) outdated (51) outrageous (41) overpriced (153) poor (84) pricey (196) problem (266) ridiculous (75) rock (43) rough (21) rude (125) sad (21) shock (32) slow (88) smell (55) terrible (72) tiny (60) unfortunate (60) worn (24) worst (49) wrong (77)

Mistake

Appears in 49 comments.

The following words were used in comments with Mistake:
big (8) bill (2) change (3) charged (3) helpful (5) hotel (10) liked (3) much (4) never (2) not (11) personable (3) problem (3) reservation (5) resort (5) room (9) staff (3) surprise (2) telephone (2) towel (2) walking (4)

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1. thanks for hireing great help like all we delt with starting with mark in the back bus and transport lot he was very helpful and persons like him is why we will be returing back real soon we spent 3 days there out of 10 day vaction we made a big mistake going to maui for 7 days we where not very happy once we got to sheraton hotel with lousy' rude'y messy broken down hotel my wife and mysalf could not belive it grounds at the sheraton was nice but thats all poeple working there where mostly rude and had a chip on there shulder unlike the hilton i can't say how great they where and as for hilton grounds mush mush better then sheraton maui hilton pat yoursalfs on your back you won big time as far as we are concerned thank you all for showing us a very nice time we will be back roberto sanchez corona calif.

"great 'nice'awsome 'best " Read full review on TripAdvisor 5/8/2012 Vote

2. I made the mistake of straying from my Hilton devotion on my first business trip and stayed at the Sheraton Princess (NEVER again).

"Loved it! Will return and highly recommend. Great if you're a business traveler...rare bird in Hawai'i amongst the touri " Read full review on TripAdvisor 3/22/2012 Vote

3. For gosh sake, does't the same person own all the Hiltons? What's it to them if a mistake was made and we needed them to 'make it right' by letting us cancel the existing reservations and stay at the hotel that we originally thought we had booked over the phone with the Hilton Honors folks? The other frustration, which was ongoing, was the elevators.

"I can understand why so many reviews are different " Read full review on TripAdvisor 12/23/2011 Vote

4. She called the Hilton Waikiki to see if they would re-deposit our points into our Hilton Honors account so she could then deduct them for us to stay at the HHV, and much to our surprise, the manager on duty at the Hilton Waikiki did not want to release our points, even though it was obvious many guests have (since the name change) made the same mistake / or should I say the reservations folks should have been very clear to specify that both have similar names, and to be clear, we were booking at the Hilton Waikiki which is NOT ON THE BEACH and is certainly NOTHING LIKE THE HHV.

"I can understand why so many reviews are different " Read full review on TripAdvisor 12/23/2011 Vote

5. I may have made a mistake but it seemed to me that the Hilton markets the Ali'i tower as being the most luxurious option within the resort.

"Ali'i tower is not luxurious " Read full review on TripAdvisor 11/28/2011 Vote

6. It was our mistake to stay at the Hilton Village, it is a place that is just what it advertises to be.

"It is what it advertises to be. " Read full review on TripAdvisor 10/24/2011 Vote

7. This mistake came up I believe when we changed rooms.

"Fantastic resort but had numerous problems " Read full review on TripAdvisor 9/7/2011 Vote

8. After a slight mishap where we were checked in and told room was ready, to walk into an occupied room and being rather embarassed, the staff apologised and due to there mistake upgraded us from a resort room to a Lagoon view suite in the Rainbow Tower.

"Beautiful Resort in Waikiki " Read full review on TripAdvisor 7/21/2011 Vote

9. no idea how that mistake could've been made.

"could've been better ... " Read full review on TripAdvisor 5/17/2011 Vote

10. I am not editing my mistakes or reading back.

"5 Star Prices, 2 star quality, 1 star service. " Read full review on TripAdvisor 1/22/2011 Vote