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Rank
16th
Out of 165

Hilton Hawaiian Village

Average Price: $379  
 
Hotel Class:
2005 KALIA Road
Honolulu, 96815 View map  
4-Star Hotel Rank: 7 of 17
Average review rating: 3.99
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (121) , MyTravelGuide (121) , Travelocity (67) , TripAdvisor (2844) , YahooTravel (6)
SAFE TO BOOK ? (4/5 issues found)
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Poor
Appears in 106 comments. 
The following words were used in comments with Poor:
beach (8)   big (6)   breakfast (9)   customer (5)   expense (8)   food (17)   good (7)   guest (7)   hotel (21)   much (5)   not (20)   pool (8)   pretty (5)   quality (10)   rating (5)   resort (5)   room (21)   service (37)   tapas (6)   view (6)    
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1. I think it is reflective of poor management when this many things go wrong on a 3 day visit.
"A busy hotel with little service " Read full review on TripAdvisor   5/16/2012 Vote      
2. The service was very average to poor.
"A busy hotel with little service " Read full review on TripAdvisor   5/16/2012 Vote      
3. The balcony was large but old and the furniture was spartan and in poor condition - the curtains were also slightly ripped.
"A Huge Resort " Read full review on TripAdvisor   4/19/2012 Vote      
4. It is simply NOT the way to do it, especially given the very poor esteem in which the timeshare industry is held (at least in Europe - maybe the US is different ?)(Oh and the 'concessions' stands that try and sell you all kinds of tat - the Dead Sea beauty guy got RIGHT up my nose.
"Good resort - let down by the Diamond Head tower " Read full review on TripAdvisor   4/15/2012 Vote      
5. The balconies are in a poor state of repair - bad paint-job on the rails, bricks missing, pot-holes in the walls.
"Good resort - let down by the Diamond Head tower " Read full review on TripAdvisor   4/15/2012 Vote      
6. Easter brunch at Rainbow Lanai was a huge disappointment, selection was poor and food was not good, at all.
"Too busy, too crowded, too many rules and extra charges. " Read full review on TripAdvisor   4/9/2012 Vote      
7. Very poor housekeeping standards.
"Poor Housekeeping " Read full review on TripAdvisor   4/6/2012 Vote      
8. This staff at this hotel is very poor at best.
"Is Paris in charge? They need some new management.... " Read full review on TripAdvisor   3/31/2012 Vote      
9. However, not only was his conduct offensive, it was, in the strongest terms possible, categorically and fundamentally unprofessional and an extremely poor representative of Hilton Hotels.
"Hotel showing wear & tear. Timeshare presentation fiasco " Read full review on TripAdvisor   3/30/2012 Vote      
10. The poor service might well be due in no small measure to the tremendous number of guests which must have numbered in the many thousands with five twenty-five-storey towers.
"Beautifully Appointed Resort, But Service not Commensurate " Read full review on TripAdvisor   3/24/2012 Vote      
   
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