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OpinionWell
Rank
8th
Out of 366

Arizona Biltmore

Average Price: $254  
 
Hotel Class:
2400 East Missouri Avenue
Phoenix, 85016 View map  
5-Star Hotel Rank: 1 of 13
Average review rating: 3.87
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (39) , MyTravelGuide (8) , Travelocity (7) , TripAdvisor (820) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Problem
Appears in 74 comments. 
The following words were used in comments with Problem:
attentive (3)   bill (3)   broken (3)   bug (3)   clerk (3)   desk (12)   hot (4)   hotel (11)   kid (3)   love (4)   management (7)   not (16)   pool (8)   room (14)   service (9)   shower (4)   small (3)   staff (8)   useful (3)   walking (3)    
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1. My husband has medical problems that make it difficult to walk for long distances (and the Biltmore is quite spread out) plus it can get extremely hot in Phoenix.
"For the $ was disappointment " Read full review on TripAdvisor   4/23/2012 Vote      
2. I made sure that this time around their wouldn't be that same problem, but yet again no one pays attention.
"Rocky Start " Read full review on TripAdvisor   4/7/2012 Vote      
3. One of the two bathroom sinks were backed up, as was the shower - these were corrected when we called to have the problem fixed.
"It's no Bellagio " Read full review on TripAdvisor   4/2/2012 Vote      
4. I think the problem may be that, over time, the hotel has added more and more rooms without a material change to its front desk size, etc.
"In a slow decline... " Read full review on TripAdvisor   3/30/2012 Vote      
5. We were on the back side of the property, so it was a pretty good walk from the parking lot, but the grounds are beautiful, so that really isn't a problem.
"Great " Read full review on TripAdvisor   3/29/2012 Vote      
6. I told the front desk about the problem at check-out later that morning, and the guy simply made a note of what I said without so much as an apology or even a look of surprise.
"Dated room in disrepair + poor customer service " Read full review on TripAdvisor   3/21/2012 Vote      
7. I have no idea whether they actually sent anyone over while we were gone like they said they would, but we definitely had the same problem the next morning.
"Dated room in disrepair + poor customer service " Read full review on TripAdvisor   3/21/2012 Vote      
8. Immediately after discovering the problem, my husband called the front desk to ask them to fix it while we were away at the wedding.
"Dated room in disrepair + poor customer service " Read full review on TripAdvisor   3/21/2012 Vote      
9. My only problem was when I checked out there computers were down.
"An oasis in the city... " Read full review on TripAdvisor   3/4/2012 Vote      
10. We also had a hot water problem.
"Wonderful stay " Read full review on TripAdvisor   3/2/2012 Vote      
   
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