8. When we called the front desk later in the day to complain, we did not get so much as an 'I'm sorry,' Same with the problems with the wifi--when we called to get resolution, we were first told that there was no problem (not true as we called A T + T on two separate days who were able to determine it was a hotel issue), then told that some of the rooms were dead zones (again not true as I had five bars on both of their networks).