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OpinionWell
Rank
44th
Out of 427

Chateau Sonesta

Average Price: $196  
 
Hotel Class:
800 Iberville Street
New Orleans, 70112 View map  
3-Star Hotel Rank: 23 of 125
Average review rating: 3.95
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (117) , MyTravelGuide (66) , Travelocity (8) , TripAdvisor (410) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 19 comments. 
28% wrote positive comments about manager
The following words were used in comments with Manager:
complain (3)   desk (4)   generous (2)   helpful (2)   hotel (6)   lobby (2)   management (19)    
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1. We were exceptionally pleased with the manager, Rebecca.
"Pretty nice for the price! " Read full review on TripAdvisor   12/29/2011 Vote      
2. After she was done cleaning her manager knocked on our door and asked how we got the key without her notifying the man at the front desk that the room was not ready yet.
"The reviews on here for Chateau Bourbon certainly are right " Read full review on TripAdvisor   5/4/2010 Vote      
3. Day three I went down and asked to speak to the General Manager.
"Avoid this Property " Read full review on TripAdvisor   4/14/2012 Vote      
4. I was a little upset and called the hotel directly whereas I was told by the Manager that only the lobby would be under construction at that time, and that all the rooms were completed.
"Mardi Gras Visit " Read full review on TripAdvisor   3/25/2012 Vote      
5. The customer service was outstanding and Maureen, the by-request manager, was even more helpful.
"My favorite place to stay in New Orleans " Read full review on TripAdvisor   11/5/2011 Vote      
6. The front desk manager did mention to me that they are about to undergo some renovations.
"Graduation Weekend in NOLA " Read full review on TripAdvisor   5/19/2011 Vote      
7. After waiting on hold for 10 minutes, I was told that the manager agreed to let us switch to a 2 queen bed room for no additional charge and that our room, overlooking the courtyard was available.
"Good location but poor customer service " Read full review on TripAdvisor   5/16/2011 Vote      
8. The manager, Miss Jackson, was also friendly during our checkout and complaint.
"The housekeeping and a/c saga " Read full review on Expedia   8/25/2010 Vote      
9. Let me preface by saying Im aa hotel manager, so Im pretty picky.
"Pretty darn good. " Read full review on TripAdvisor   6/7/2010 Vote      
10. Upon returning to the hotel and speaking to several different people and getting nowhere, I left a voice mail for the manager, Karen, who was at lunch.
"Delightful, accommodating Manager with Excellent Customer Service " Read full review on TripAdvisor   5/6/2010 Vote      
   
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